Zarya Wren
Woodbridge,VA
Summary
With a strong foundation in customer service and a collaborative mindset, I pride myself on my ability to work efficiently and effectively under pressure. I thrive in fast-paced environments and take great care in delivering high-quality results. My attention to detail and commitment to maintaining a clean and organized workspace contribute to a productive atmosphere. I believe in the power of leadership to inspire team growth, and I am passionate about helping others hone their skills while achieving team success. Eager to embrace new challenges and continue growing, I'm adaptable, always open to new opportunities, and willing to relocate anywhere. Authorized to work in the US for any employer.
Overview
4
4
years of professional experience
Work History
Steward
UnCruise Adventures
Juneau, AK
08.2024 - Current
- Provided exceptional hospitality while sailing through the breathtaking landscapes of Southeast Alaska, exploring remote islands, glaciers, and abundant wildlife alongside guests
- Created a welcoming dining experience by serving buffet-style breakfast, ensuring guests were fueled for their daily excursions such as kayaking and whale watching
- Delivered smooth and efficient lunch service, accommodating guests with quick meals before their adventures
- Engaged with guests during fine dining dinner service, sharing excitement over the day's wildlife sightings, glaciers, and excursions while providing attentive service
- Assisted with turnaround housekeeping duties, making beds, cleaning bathrooms, and restocking essentials to maintain a comfortable guest experience
- Cherished the opportunity to connect with like-minded travelers, fostering meaningful interactions while sharing a passion for exploration and adventure
Waitress
Viking Cruises
New Orleans, LA
11.2024 - 02.2025
- Provided exceptional hospitality while sailing the Mississippi River, ensuring guests had a seamless and enjoyable dining experience
- Managed breakfast service by taking drink orders, assisting guests with their buffet-style meal, and ensuring tables were pre-bussed and reset efficiently
- Delivered attentive lunch service, informing guests of buffet selections, serving drinks and wine, and maintaining a clean and organized dining area
- Executed fine dining dinner service, taking orders, recommending wines and bar drinks, and promoting Viking's exclusive spirit beverage package
- Maintained high cleanliness standards by deep cleaning stations after each service, restocking supplies, and assisting with full-ship cleaning during turnaround days to prepare for new guests
- Provided friendly and engaging service, enhancing the cruise experience by creating a welcoming and refined dining atmosphere
Bartender/Server
The Spot
Woodbridge, VA
10.2024 - 11.2024
- Craft and serve a variety of cocktails and beverages, continuously learning new recipes to enhance the guest experience
- Engage with guests by discussing daily chef-prepared cuisine, offering expert food and drink pairings to elevate their dining experience
- Foster a lively and welcoming atmosphere, assisting with game nights such as trivia and bingo to ensure guests are entertained and well cared for
- Maintain a clean and organized bar, breaking down stations at the end of service and restocking supplies for the next shift
- Pre-bus tables, take out the trash, and handle other janitorial duties to uphold high cleanliness standards
- Thrive in a dynamic and friendly environment, appreciating the camaraderie of the staff and the loyalty of returning guests
Server
Yellowstone National Park
Wyoming, MI
04.2024 - 07.2024
- Welcomed guests with a warm, upbeat attitude, creating a friendly and memorable dining experience in one of the most visited landmarks in the country
- Provided exceptional service in a fast-paced, high-traffic dining environment, ensuring guests felt valued and taken care of
- Efficiently cleared and reset tables to maintain smooth service flow while anticipating guest needs
- Managed and broke down stations at the end of shifts, ensuring cleanliness and readiness for the next service
- Maintained a positive, team-oriented mindset, always eager to learn and take on new challenges
- Adapted to the unique national park setting, embracing the adventure of a scenic commute and the dynamic hospitality environment
Server
Rigden farm senior living
Fort Collins, CO
03.2024 - 04.2024
- Prepared the dining area for service by ensuring all food and beverage items, including desserts, salads, juice, coffee, and iced tea, were ready to be served
- Greeted residents warmly, creating a friendly and welcoming atmosphere while engaging in meaningful conversations that brightened their day
- Efficiently took meal orders using an iPad, quickly mastering the system to provide seamless and accurate service
- Assisted with seating arrangements, ensuring residents were comfortably accommodated while maintaining an organized flow in the dining room
- Provided attentive hospitality, ensuring each resident felt cared for while delivering a pleasant dining experience
- Assisted with room service by delivering meals and beverages directly to residents' rooms and ensuring proper charges were applied to their accounts
- Maintained cleanliness by polishing dishes, placing them in their correct spots, wiping down menus, clearing tables, and resetting the dining area for the next service
- Performed janitorial duties such as mopping, vacuuming, sweeping, and taking out the trash to uphold a clean and sanitary environment
- Enjoyed building connections with residents and staff, making each shift a rewarding experience filled with meaningful interactions
Server
American Cruise Lines
06.2023 - 03.2024
- Provided exceptional hospitality while sailing the Columbia and Snake Rivers for seven months, ensuring guests had a memorable and enjoyable cruise experience
- Started each day with an early morning breakfast service, greeting guests with a positive attitude to set the tone for their day
- Delivered a fast-paced yet personalized lunch service, engaging with guests about their excursions and cruise experiences
- Executed fine dining dinner service, including a four-course meal with wine pairings, following pre-shift meetings to ensure expert knowledge of the evening's menu
- Maintained a high standard of service from the first course to the last, ensuring guest satisfaction and an elevated dining experience
- Assisted with daily setup and breakdown of dining areas, resetting tables for each meal to ensure smooth transitions throughout the day
- Participated in full-ship cleaning duties during turnaround days, including housekeeping tasks such as making beds, cleaning bathrooms, and moving luggage
- Worked collaboratively with the crew to uphold the highest cleanliness and hospitality standards, creating a welcoming and luxurious environment for guests
Server
Red Robin
Woodbridge, VA
11.2023 - 01.2024
- Prepared the restaurant for service by setting up stations, stocking silverware, and ensuring all necessary equipment, including Ziosk, was ready for smooth operations
- Greeted guests with enthusiasm, providing a warm and welcoming dining experience while promptly taking beverage orders and introducing Red Robin's signature bottomless appetizers
- Upsold menu items and promotions, highlighting monthly specials and making personalized recommendations to enhance the guest experience
- Efficiently served large parties of 40+ guests, managing orders with accuracy and speed while ensuring every guest felt attended to and valued
- Assisted teammates as needed, fostering a collaborative work environment to keep service running seamlessly
- Cleared and bussed tables promptly to maintain a clean and inviting dining space
- Closed down the restaurant by rolling silverware, mopping floors, cleaning soda machines, taking out the trash, and completing additional side work and janitorial duties as needed
Hostess
The Cheesecake Factory
Woodbridge, VA
01.2023 - 06.2023
- Greeted every guest with a warm welcome and a positive attitude, ensuring they felt comfortable and valued from the moment they walked in
- Managed seating arrangements efficiently, balancing guest preferences with restaurant flow to create a smooth and enjoyable dining experience
- Provided attentive customer service, checking in with guests, answering questions, and making sure their needs were met throughout their visit
- Maintained a clean and organized front-of-house, sanitizing menus, host stands, and high-contact areas to uphold health and safety standards
- Followed strict sanitation and safety protocols, including properly disposing of waste, restocking essential supplies, and ensuring a spotless workspace
- Handled phone calls with professionalism-booking reservations, assisting with inquiries, and keeping track of seating availability in the reservation system
- Thrived in a fast-paced environment, multitasking between greeting guests, managing waitlists, and coordinating with servers and managers
- Communicated effectively with both guests and team members, helping to create a seamless and enjoyable dining experience for everyone
Sales Associate
Tri-State Fireworks
Woodbridge, VA
06.2022 - 07.2022
- Managed high-energy sales transactions in a bustling firework stand, scanning and itemizing purchases while keeping the excitement high
- Answered phone calls with enthusiasm, providing customers with information, transferring calls, or taking messages as needed
- Handled customer inquiries and resolved any issues quickly, ensuring a fun and seamless shopping experience during the fireworks season
- Guided customers to exactly what they were looking for-helping them find the perfect fireworks for their celebrations with a friendly and helpful attitude
- Stocked merchandise and set up displays, ensuring products were organized and accessible during the busy July rush
- Accurately managed cash handling while providing top-tier customer service, always making sure the customer left with a smile
- Took care of janitorial duties, including mopping floors and cleaning restrooms, ensuring a clean and inviting environment for all customers
- Sanitized high-touch areas like carts and registers to keep the space safe and clean, despite the high volume of customers
- Recognized and rewarded with bonuses for outstanding customer service, going above and beyond to create an unforgettable experience for fireworks shoppers
Customer Service and Sales
BonChon Chicken
Woodbridge, VA
05.2021 - 06.2022
- Delivered exceptional customer service at a beloved Korean restaurant, building strong relationships with loyal customers who appreciated both the food and the atmosphere
- Handled cash transactions accurately and maintained excellent phone etiquette while managing customer inquiries
- Took and processed orders efficiently in a fast-paced, lively environment, ensuring guests received their meals promptly and correctly
- Performed janitorial duties, including mopping the front of the restaurant and restrooms, taking out trash, and regularly sanitizing high-touch areas to maintain cleanliness and hygiene
- Restocked and organized merchandise, including food items and supplies, ensuring everything was ready for service
- Delivered food to-go orders to customers, maintaining a friendly and professional demeanor while ensuring quick, timely service
- Earned recognition and promotions for consistently exceeding job expectations and providing an outstanding dining experience for customers
Customer Service and Sales
Jo-Ann Fabric and Craft Stores
Virginia
11.2020 - 04.2021
- Delivered exceptional service by efficiently processing sales transactions, scanning items, itemizing purchases, and totaling customer orders with accuracy
- Answered phones professionally, offering helpful information, resolving inquiries, and ensuring customers received the assistance they needed
- Helped resolve customer concerns quickly, turning challenges into opportunities to deliver a memorable shopping experience
- Stocked and organized all merchandise, ensuring everything is neatly displayed and easily accessible to our creative customers
- Handled cash/card and coupon transactions with precision, always making sure customers left with a positive experience
- Performed janitorial duties, including mopping floors, cleaning restrooms, and keeping the store clean and inviting for all visitors
- Managed online orders by locating items in-store, bagging them with receipts, and delivering them to customers' cars when they arrived for curbside pickup
- Ensured a hygienic shopping experience by sanitizing high-touch areas such as carts and registers
- Assisted customers in finding the perfect fabric, yarn, or home décor, sharing ideas and offering suggestions to help bring their projects to life
- Worked alongside a fantastic team, and with customers who were always inspiring, creating a bright and positive atmosphere that made the store feel like home
- Recognized for exceptional customer service, regularly rewarded with bonuses for going above and beyond to make each visit special
Education
College in Business Management -
Northern Virginia Community College
Woodbridge, VA08.2022
High school diploma -
C.D. Hylton High School
Woodbridge, VA04.2021
Skills
- Wine knowledge
- Sales
- Hospitality
- Restaurant experience
- Data Entry
- Email correspondence
- Customer service
- Home care
- Cash handling
- Host/hostess experience
- Cross-Functional Team Leadership
- Food safety
- Hotel experience
- Phone etiquette
- Guest services
- Janitorial experience
- Upselling
Timeline
Waitress
Viking Cruises
11.2024 - 02.2025
Bartender/Server
The Spot
10.2024 - 11.2024
Steward
UnCruise Adventures
08.2024 - Current
Server
Yellowstone National Park
04.2024 - 07.2024
Server
Rigden farm senior living
03.2024 - 04.2024
Server
Red Robin
11.2023 - 01.2024
Server
American Cruise Lines
06.2023 - 03.2024
Hostess
The Cheesecake Factory
01.2023 - 06.2023
Sales Associate
Tri-State Fireworks
06.2022 - 07.2022
Customer Service and Sales
BonChon Chicken
05.2021 - 06.2022
Customer Service and Sales
Jo-Ann Fabric and Craft Stores
11.2020 - 04.2021
College in Business Management -
Northern Virginia Community College
High school diploma -
C.D. Hylton High School