Zashonna Faulkner
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Records Supervisor
Aperion Care
Niles, IL
01.2024 - Current
- Developed and maintained procedures for medical records management, including storage, retrieval, retention and destruction of medical records.
- Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
- Oversaw the maintenance of electronic health records systems.
- Tracked patient care activities such as referrals, laboratory results, medication orders.
- Provided training sessions for staff on proper documentation techniques.
- Reviewed discharges and other records on nursing units for compliance with procedures.
- Pulled patient records and transferred information to appropriate parties.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Medical Unit Clerk
St Bernard Hospital
Chicago, IL
06.2022 - 01.2024
- Reviewed charts to ensure accuracy of data entry and maintained patient records in accordance with HIPAA guidelines.
- Scheduled appointments, answered phones, and performed other administrative duties as needed.
- Provided customer service by greeting visitors, answering inquiries and directing them to the appropriate department or personnel.
- Maintained accurate inventory of medical supplies and equipment.
- Performed receptionist duties such as filing paperwork, typing correspondence and entering data into the computer system.
- Provided assistance in coordinating transfers between units or facilities when necessary.
- Entered patient information into the electronic health record system accurately.
- Communicated effectively with physicians, nurses and other healthcare team members regarding patient care needs.
- Prepared charts for outpatient and inpatient services.
- Answered phones to transfer calls or relay messages to patients or staff.
- Coordinated supply replenishment to meet expected unit demands.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
Patient Transporter
OSF Saint Francis Medical Center
Peoria, IL
03.2017 - 12.2020
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Provided timely transportation services for outpatients to various medical facilities.
- Checked all medical documents for accuracy prior to transporting patients.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
- Provided emotional support and reassurance to patients and their families during transport.
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
- Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
Education
Some College (No Degree) -
Illinois Central College
East Peoria, ILSkills
- Multitasking proficiency
- Project management experience
- Medical terminology expertise
- Written and verbal communication
- Conflict resolution techniques
- Electronic Health Records Management
- Team leadership abilities
- Quality control monitoring
- Patient records handling
- Staff Training and Development
- Microsoft Office Suite proficiency
- Patient Flow
- Physician assistance
- Understanding of medical ethics
- Follow-up skills
Certification
- BLS/CPR CERT
- DSP CERT
- PHARMACY TECHICAN CERT
- HOME HEALTH AIDE CERT
Languages
English
Full Professional
Timeline
Medical Records Supervisor
Aperion Care
01.2024 - Current
Medical Unit Clerk
St Bernard Hospital
06.2022 - 01.2024
Patient Transporter
OSF Saint Francis Medical Center
03.2017 - 12.2020
Some College (No Degree) -
Illinois Central College
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