Zaundria Norman
Vicksburg,MS
Summary
Dynamic professional with a proven track record in customer service and administrative support, notably at Open Heart Senior Home Care, LLC. Excelled in spreadsheet tracking and fostering client relationships, achieving high satisfaction levels. Skilled in correspondence drafting and adept at multitasking, consistently exceeding daily goals with a positive and proactive approach.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Open Heart Senior Home Care, LLC
Port Gibson, MS
10.2024 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Responded to customer inquiries via phone, email, and in person.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Monitored and ordered office supplies, ensuring adequate stock levels.
Food Service Worker
Taco Casa
Vicksburg, MS
01.2020 - 10.2024
- Made meals in accordance with company standards and requirements.
- Delivered food orders promptly and accurately to guests tables.
- Filled and served various beverages for customers.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Assisted with inventory management and restocking supplies as needed.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Refilled condiments, napkins and server workstations.
- Performed opening and closing duties as assigned by management.
- Cleaned kitchen areas, equipment and utensils.
- Assisted in the preparation of food items according to recipes and instructions.
- Maintained order and cleanliness of work areas to conform with health codes.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Followed established cash handling procedures when collecting payment from customers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Organized take-out orders for customers who requested them.
CSR
Circkle k stores
Vicksburg, MS
08.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Generated reports on customer inquiries and complaints for management review.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Excelled in exceeding daily credit card application goals.
Cashier
Home Depot
Vicksburg, MS
07.2021 - 11.2021
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Warren Central Highschool
Vicksburg, MS05-2019
Skills
- Spreadsheet tracking
- Mail coordination
- Correspondence typing
- Correspondence drafting
- Departmental support
- Mail distribution
- Customer service
Timeline
Front Desk Receptionist
Open Heart Senior Home Care, LLC
10.2024 - Current
CSR
Circkle k stores
08.2022 - 03.2023
Cashier
Home Depot
07.2021 - 11.2021
Food Service Worker
Taco Casa
01.2020 - 10.2024
High School Diploma -
Warren Central Highschool