Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ZAVEN HAYRAPETYAN

Las Vegas,NV

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Department Manager

SAS Group
Yerevan, Armenia
07.2021 - 05.2024
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Resolved customer complaints and issues promptly and professionally.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.

Manager

Barev Supermarket
Yerevan, Armenia
09.2019 - 06.2021
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Education

High School Diploma -

Levon Arisyan 127
Yerevan, Armenia
06-2017

Skills

  • Customer Service
  • Retail Management
  • Team Supervision
  • Workforce Planning
  • Departmental activities
  • Order Management
  • Operations Management
  • Sales Reporting

Languages

English
Professional
Russian
Professional
Armenian
Native/ Bilingual

References

References available upon request.

Timeline

Department Manager

SAS Group
07.2021 - 05.2024

Manager

Barev Supermarket
09.2019 - 06.2021

High School Diploma -

Levon Arisyan 127

Similar Profiles

CREATE PROFILE
ZAVEN HAYRAPETYAN