ZAVERY PATRICK
Plainview,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Papa John's Pizza. Skilled in complex problem-solving and effective communication, adept at resolving conflicts and mentoring for career advancement. Demonstrates exceptional adaptability, professionalism, and a commitment to excellence in service delivery and team development. Fast learner and very dependent.
Overview
3
3
years of professional experience
Work History
Manager
Papa John's Pizza
01.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Food Service Worker
DOMINOES
09.2021 - 01.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
High School Diploma -
Plainview High School
Plainview, TX05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Performance Management
- Policy Implementation
- Expectation setting
- Customer Service
- Decision-Making
- Effective Communication
- Positive Attitude
- Adaptability and Flexibility
- Professional and Courteous
- Good Judgment
- Reliability
- Task Prioritization
- Professionalism
Timeline
Manager
Papa John's Pizza
01.2023 - Current
Food Service Worker
DOMINOES
09.2021 - 01.2023
High School Diploma -
Plainview High School
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