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Zavia Merrill
Pensacola,FL
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSummary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Mortgage Loan Officer
Navy Federal Credit Union
Pensacola, FL
04.2026 - 08.2026
- Assisted members with mortgage applications and loan inquiries.
- Evaluated financial documents to determine loan eligibility and compliance.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Processed loan documentation using industry-standard software systems.
- Collaborated with real estate agents to facilitate smooth transactions.
- Submitted applications to credit analysts.
Cashier Team Lead
Old Navy
Pensacola, FL
06.2023 - 02.2026
- Cultivated customer service skills by efficiently resolving customer complaints to enhance satisfaction.
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Resolved customer complaints in a timely and professional manner.
- Processed payments, returns, and exchanges.
- Trained new cashiers on cash register operation and payment processing to ensure smooth transactions.
- Helped customers locate merchandise and answered questions about products.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Collaborated with store staff to boost morale and create a cooperative team environment.
- Worked closely with store staff to build morale and foster an environment of cooperation among employees.
Cashier Team Lead
Chicken Salad Chick
Pensacola, FL
12.2021 - 08.2022
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Ensured cash drawer accuracy to prevent discrepancies during financial audits. and performed daily audit procedures.
- Ensured that each transaction was completed accurately and efficiently according to established procedures.
- Trained new cashiers on operational procedures, policies, and standards, ensuring consistent service quality and compliance.
- Handled incoming store phone calls to provide information and support to customers. and wrote down customer requests for deliveries, large orders, or reservations.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Served as a role model for other employees by demonstrating professionalism at all times.
- Delivered quick, professional, and friendly check-out experience, fostering customer satisfaction and loyalty.
- Arranged and restocked displays and merchandise racks, enhancing store appearance and improving customer experience.
Education
Associate in Arts (A.A.) - Nursing
Skills
- Loan processing
- Credit analysis
- Software proficiency
- Real estate networking
- Customer service
- Attention to detail
- Time management
- Adaptability
- Team leadership
- New hire training
- Clear communication
- Team collaboration
- Workload prioritization
- Cash handling
- Store operations
- Multitasking
- Upselling strategies
- Product knowledge
Certification
Servsafe
Timeline
Mortgage Loan Officer - Navy Federal Credit Union
04.2026 - 08.2026
Cashier Team Lead - Old Navy
06.2023 - 02.2026
Cashier Team Lead - Chicken Salad Chick
12.2021 - 08.2022
Pensacola State College - Associate in Arts (A.A.), Nursing