Zavien Kirksey
Edmond,OK
Summary
Ambitious and dedicated entry-level professional pursuing opportunities to gain hands-on experience. Eager to contribute, learn, and thrive in a collaborative work environment
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AT&T Wireless
Edmond, OK
02.2025 - Current
- Educated customers on product features and promotions.
- Assisted customers in selecting mobile devices and service plans.
- Processed sales transactions accurately using point-of-sale systems.
Furniture warehouse
Warehouse Stationery
Edmond, Oklahoma
06.2023 - 05.2025
- Greeted prospective customers and provided information on products and promotions to enhance shopping experience.
- Determined customer needs through active listening and engagement.
- Assisted customers with requests and provided answers to questions, contributing to overall satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
Education
diploma - General studies
Putnam City North
Skills
- Point-of-Sale Operations
- Customer relationship management
- Customer Engagement
- Customer education
- Order fulfillment
- Cash Handling
- Communication
- Active listening
- Verbal communication
- Follow-up management
- Problem-Solving
- Teamwork and Collaboration
- Adaptability
- Time Management
- Critical Thinking
- Writing
- Relationship Building
- Product knowledge
- Documentation Management
- Zoom
- Microsoft Teams
Hobbies and Interests
- Outdoor Activitie
- Reading
- Community Volunteering
- Writing
- Collecting
- Relationship Building
Timeline
Customer Service Representative
AT&T Wireless
02.2025 - Current
Furniture warehouse
Warehouse Stationery
06.2023 - 05.2025
diploma - General studies
Putnam City North