Zayda Taylor
Wymore,NE
Summary
Dynamic Shift Lead at Dairy Queen Grill & Chill with a strong focus on customer service and conflict resolution. Proven ability to enhance customer satisfaction and loyalty through effective complaint resolution and staff training. Skilled in cash handling and motivated leadership, ensuring operational excellence and a positive work environment.
Overview
6
6
years of professional experience
Work History
Shift Lead
Dairy Queen Grill & Chill
Beatrice, NE
03.2023 - Current
- Supervised daily operations, ensuring high standards of food safety and customer service.
- Trained team members on operational procedures and best practices for efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Cashier/ Customer Service
Jurgens Pumpkin Patch
Jansen, NE
09.2020 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled product inventory management, restocking shelves as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate of Science -
Southeast Community College
Beatrice05.2023
Skills
- Customer service focus
- Conflict resolution
- Staff supervision
- Sales proficiency
- Rules enforcement
- Quality control
- Decision-making capacity
- Shift leadership
- Positive attitude
- Cash handling
- Problem-solving
- POS system operation
- Complaint resolution
- Motivational leadership
Timeline
Shift Lead
Dairy Queen Grill & Chill
03.2023 - Current
Cashier/ Customer Service
Jurgens Pumpkin Patch
09.2020 - 10.2024
Associate of Science -
Southeast Community College