Zayna Sanders

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

In my time at Chick-fil-A, I demonstrated a strong work ethic, a dedication to excellence, and a natural ability to lead. Within less than a year, I was promoted multiple times, a testament to my adaptability, commitment, and the value I brought to the team. Here's a breakdown of my progression:

• Team Member to Certified Trainer: Within just a few months of joining the team, I quickly established myself as a reliable and high-performing team member. My dedication to learning and improving not only allowed me to master my role but also enabled me to become a Certified Trainer. This role allowed me to mentor and guide new employees, ensuring they received the same level of training and support that I did.
• Certified Trainer to Team Leader: After demonstrating leadership in training new hires, I was promoted to Team Leader in under six months. In this role, I was entrusted with greater responsibilities, including managing shifts, overseeing the team, and ensuring smooth operations during peak hours. My ability to handle pressure, communicate effectively with the team, and maintain high standards of customer service contributed significantly to the success of the team and the store as a whole.

Throughout my time at Chick-fil-A, I cultivated a reputation for taking initiative, fostering a positive work environment, and always striving for excellence in both customer service and team development. This rapid advancement not only reflects my passion for growth but also my ability to lead and inspire others to succeed.

Progressed through multiple roles at Five Guys, starting as a Team Member and advancing to Team Lead and Shift Lead. Gained experience in leadership, team management, and operational efficiency, consistently improving customer service, team performance, and day-to-day operations in a fast-paced environment

I am honored to have received the Employee of the Month award, which reflects my dedication and commitment to excellence in my role. Additionally, I have been promoted twice, which speaks to my growth, adaptability, and ability to take on greater responsibilities. To further enhance my professional skills, I also earned a ServSafe certification, demonstrating my commitment to maintaining high standards in food safety and service. These accomplishments are a testament to my passion for continuous learning and striving for excellence in every aspect of my work.