Zaynon Robinson

• Engaged customers in friendly, professional dialogue to determine needs.
• Providing customer service for guests trying to re-finance
• Transferring calls to Loan Consultants after Pre-Qualifying Questions
• Using computer software like ShoreTel, Global Leader FIleMaker Pro
• Consulting with customers in regards to refinancing, Debt consolidation, Home Loan, Equity, Home Improvements, HARP Program
• Helped customers find specific products, answered questions and offered product advice.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Runner for the Office, Monitoring calls from sales associates
• Collected payments and provided accurate change.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Assisted teammates with sales-processing tasks to meet daily sales goals.

Collaborated with team members and supervisors to complete maintenance assignments efficiently and safely

• • Maintained detailed records of maintenance activities, equipment usage, and work orders
• • Responded to emergency situations including inclement weather, roadway accidents, and hazardous material spills
• • Implemented traffic control setups and flagging operations in accordance with safety protocols
• • Conducted routine inspections and preventative maintenance on equipment to ensure proper function
• • Operated various heavy equipment and power tools such as backhoes, dump trucks, loaders, and chainsaws
• • Performed highway and roadway maintenance including pothole repair, snow removal, debris clearance, and sign replacement
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• • Load and unload freight on trailers using a pallet jack or manually in compliance with state and federal DOT guidelines. Use various loading techniques, such as loading tight or cross loading• Read and interpret shipping labels. Familiarity with, and in some cases ability to complete the various forms utilized in freight movement such as shipping orders, city stripping manifests, freight bills, overage/damage movement reports and exception forms• Unloading the general merchandise from trucks and placing the freight on different pallets for staging• Stocking merchandise on shelves with new products• Operating jacks to move bulk merchandise for stocking• Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope)• Assists in insuring optimum stock availability by taking periodic stock counts• Utilize Dock Yard Management System to consistently monitor freight shipment locations throughout the service center• Comfortable with change and quickly adapt to different work scenarios while providing excellent customer service• Maintains high level of sanitation and cleanliness of work area• Hand load, rewrap or stack freight as necessary• Ensure merchandise is offloaded from trucks, separated, and made available for purchase in the stores• Frequent contact with service center personnel; fast-pace and deadline oriented• Perform other duties as assigned