Zayra Arrez Olazaba
Coweta
Summary
Experienced team leader with strong skills in customer service, problem-solving, and team leadership. Proven ability to manage operations smoothly and train team members effectively. Eager to leverage expertise in leadership and customer focus to contribute positively as a Restaurant Manager.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
SHIFT LEADER
Waldo's chicken and beer
Tulsa, OK
11.2023 - Current
- Trained new employees on job duties, safety procedures, and company policies to ensure compliance and effective onboarding.
- Trained new employees in job duties, safety procedures, and company policies.
- Assisted customers with inquiries, orders, and complaints to enhance customer satisfaction and resolve issues promptly.
SHIFT LEADER
Tazikis
Tulsa, OK
06.2020 - 11.2023
- Managed store closing and opening procedures, enhancing safety and security protocols.
- Assisted customers with inquiries, orders, and complaints, improving overall customer satisfaction.
- Maintained clean and secure operating environment, ensuring safety and well-being of employees on shift.
Education
HIGH SCHOOL DIPLOMA -
Union High School
Tulsa, Oklahoma05.2022
Skills
- Employee training
- Team leadership
- Customer service focus
- Cash handling
- Problem-solving
- Flexible schedule
- Positive mindset
Certification
Cosmetology license
LANGUAGES
Spanish
Bilingual
Timeline
SHIFT LEADER
Waldo's chicken and beer
11.2023 - Current
SHIFT LEADER
Tazikis
06.2020 - 11.2023
HIGH SCHOOL DIPLOMA -
Union High School