Zayra Ibarra

• Answered phone system greeted callers with questions on Insulation, Sprayfoam and Fiberglass.
• Scheduled appointments and conducted site inspections
• Invoice Processing
• Worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Operated forklift in compliance with OSHA guidelines and organizational policies.

During my time there I was promoted as a customer service representative.

• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Payroll

Worked as a personal chauffer for a construction contractor.

• Gained knowledge on the different materials used at a construction company and how to order and deliver construction materials.
• Upheld high standards of professionalism and discretion.

• Took orders, prepared meals, and collected payments.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
• Received basic management training
• Cross-trained existing employees to maximize team agility and performance.

• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction by clarifying questions
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.