Zayra Jaimes
Oklahoma City,OK
Summary
Customer Service associate for 4+ years of experience. Able to provide excellent, friendly and trustworthy customer Service. Always there to help meet members needs. Willing to look for a New atmosphere and be able to learn while being able to knowledge what I have gained with my past experiences to help more people. Excited for a new start
Overview
3
3
years of professional experience
Work History
Inside Sales and Marketing Representative
Heartland Payment Systems LLC (sales)
2024.04 - Current
- Coordinated product demonstrations for example e-commerce, Stand alone point of sale, and a mobile terminal device.
- Consistently exceeded sales targets by staying informed on industry trends and competitor offerings in order to recommend innovative solutions to customers.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Contributed to product development initiatives by gathering valuable feedback from existing customers regarding desired features or improvements.
Customer Service Department
Furniture Care Protection
2022.01 - 2024.04
- Upsold customers on protection plans, warranties and coordinating products
- Verified policy holder data, including age, contact number and physical address
- Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
Customer Service Department
Costco Service LLC
2021.09 - 2022.01
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Documented conversations with customers to track requests, problems and solutions
- Reviewed customer account information to determine current issues and potential solutions.
Education
Associates - RN
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Southmoore High School
Moore, OK05.2020
Skills
- Retail customer service
- Bilingual in Spanish
- Excellent communication skills
- Accurate money handling
- Flexible, self-motivated, proven team player who delivers quality member service
- Proficient with Google and Microsoft office
- Meeting department standards, including good attendance
Timeline
Inside Sales and Marketing Representative
Heartland Payment Systems LLC (sales)
2024.04 - Current
Customer Service Department
Furniture Care Protection
2022.01 - 2024.04
Customer Service Department
Costco Service LLC
2021.09 - 2022.01
Associates - RN
Oklahoma City Community College
High School Diploma -
Southmoore High School
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