Zayra Jaimes
Oklahoma City,OK
Summary
Customer Service associate for 4+ years of experience. Able to provide excellent, friendly and trustworthy customer Service. Always there to help meet members needs. Willing to look for a New atmosphere and be able to learn while being able to knowledge what I have gained with my past experiences to help more people. Excited for a new start
Overview
3
3
years of professional experience
Work History
Inside Sales and Marketing Representative
Heartland Payment Systems LLC (sales)
04.2024 - Current
- Coordinated product demonstrations for example e-commerce, Stand alone point of sale, and a mobile terminal device.
- Consistently exceeded sales targets by staying informed on industry trends and competitor offerings in order to recommend innovative solutions to customers.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Contributed to product development initiatives by gathering valuable feedback from existing customers regarding desired features or improvements.
Customer Service Department
Furniture Care Protection
01.2022 - 04.2024
- Upsold customers on protection plans, warranties and coordinating products
- Verified policy holder data, including age, contact number and physical address
- Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
Customer Service Department
Costco Service LLC
09.2021 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Documented conversations with customers to track requests, problems and solutions
- Reviewed customer account information to determine current issues and potential solutions.
Education
Associates - RN
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Southmoore High School
Moore, OK05.2020
Skills
- Retail customer service
- Bilingual in Spanish
- Excellent communication skills
- Accurate money handling
- Flexible, self-motivated, proven team player who delivers quality member service
- Proficient with Google and Microsoft office
- Meeting department standards, including good attendance
Timeline
Inside Sales and Marketing Representative
Heartland Payment Systems LLC (sales)
04.2024 - Current
Customer Service Department
Furniture Care Protection
01.2022 - 04.2024
Customer Service Department
Costco Service LLC
09.2021 - 01.2022
Associates - RN
Oklahoma City Community College
High School Diploma -
Southmoore High School
Similar Profiles
Jonathan LamarJonathan Lamar
Payroll Division Manager at Heartland Payment SystemsPayroll Division Manager at Heartland Payment Systems
Alex LainsAlex Lains
Relationship Manager at Heartland Payment SystemsRelationship Manager at Heartland Payment Systems
Vincent PhamVincent Pham
Inside Sales Representative at Heartland Payment SystemsInside Sales Representative at Heartland Payment Systems