ZAYVIA PHILLIPS
Cherry Valley,AR
Summary
Organized customer service professional with experience in retail, food service, healthcare billing, insurance support, and team supervision. Handles customer questions, account billing, cash transactions, order accuracy, inventory, and daily store operations while maintaining professional service and dependable support for teams and customers.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Area Supervisor
Ross
Jonesboro, AR
01.2025 - 01.2025
- Executed store opening and closing procedures to uphold operational standards.
- Delegated daily responsibilities to associates and monitored task completion.
- Monitored task completion to ensure accuracy and efficiency of assigned work by end of each shift.
- Assisted the Store Manager and the Assistant Manager in optimizing daily store operations.
Account Representative
State Farm
Wynne, AR
01.2024 - 01.2025
- Provided customer support to resolve account-related questions and concerns promptly.
- Managed customer account billing and addressed inquiries to ensure client satisfaction.
- Assisted licensed insurance agents with administrative tasks that facilitated operational efficiency.
- Supported overall office efficiency by coordinating daily operational activities.
Cashier
Dollar General
Cherry Valley, AR
01.2023 - 01.2023
- Processed customer transactions accurately and efficiently.
- Provided attentive customer service, contributing to positive customer experiences and satisfaction.
- Maintained an organized sales floor, facilitating smooth daily operations and enhancing the shopping environment.
- Restocked and organized merchandise to ensure availability and presentation for customers.
PAC 1
Lincare Inc.
Wynne, AR
01.2021 - 01.2023
- Executed billing operations for Arkansas Medicaid to maintain financial accuracy.
- Responded to customer calls, assisting with account and billing inquiries to enhance customer satisfaction.
- Guided customers through account statements and billing information for clarity and understanding.
- Resolved customer concerns through professional communication, fostering positive relationships.
Manager
Pizza PieZazz
Wynne, AR
01.2020 - 01.2021
- Oversaw daily restaurant operations, ensuring seamless service and supporting team members with operational needs.
- Assisted employees in resolving day-to-day issues, enhancing operational efficiency and team collaboration.
- Verified order accuracy and ensured customers received the correct products.
- Assisted with inventory ordering to ensure appropriate stock levels.
- Unloaded inventory deliveries from trucks and organized products in storage areas. and monitored product needs.
Cashier / CAP 2
Walmart
Wynne, AR
01.2018 - 01.2020
- Provided efficient and courteous customer service throughout the checkout and shopping experience.
- Assisted customers with shopping needs, fostering a welcoming environment and improving their overall experience.
- Maintained product presentation standards, ensuring merchandise was arranged for optimal customer engagement.
- Stocked and organized merchandise, enhancing visual appeal and accessibility for customers.
Cashier
Pizza PieZazz
Wynne, AR
01.2015 - 01.2018
- Processed customer transactions, delivering friendly and efficient service to enhance customer satisfaction.
- Prepared and verified customer orders for accuracy, ensuring fulfillment of customer expectations.
- Assisted customers in aligning their orders with needs, fostering positive shopping experiences.
Education
High School Diploma -
Cross County High School
Cherry Valley, Ar 08.2014 - 05.2018
Skills
- Retail Operations
- Inventory Management & Stocking
- Cash Handling & POS
- Order Accuracy & Quality Control
- Billing & Account Support
- Customer Service & Client Relations
- Customer Issue Resolution
- Time Management
- Critical Thinking & Problem Solving
- Team Leadership & Supervision
- Computer & Technology Skills
- Attention to detail
- Communication skills
- Verbal Communication
- Adaptability & Willingness to Learn
- Multitasking
- Store operations
Timeline
Area Supervisor
Ross
01.2025 - 01.2025
Account Representative
State Farm
01.2024 - 01.2025
Cashier
Dollar General
01.2023 - 01.2023
PAC 1
Lincare Inc.
01.2021 - 01.2023
Manager
Pizza PieZazz
01.2020 - 01.2021
Cashier / CAP 2
Walmart
01.2018 - 01.2020
Cashier
Pizza PieZazz
01.2015 - 01.2018
High School Diploma -
Cross County High School
08.2014 - 05.2018