Zazil Esquivel
Orem,UT
Summary
Proven in enhancing customer satisfaction and streamlining operations, I leveraged my attention to detail and effective communication at Target to significantly improve store efficiency. Skilled in merchandise handling and relationship building, I consistently exceeded expectations, contributing to a positive team atmosphere and achieving notable improvements in task completion times.
Developed skills in high-paced, team-oriented environment, seeking to transition into new field. Expertise in inventory management and efficient stock handling, ensuring operational flow and accuracy. Ready to leverage organizational and problem-solving skills in new, challenging role.
Dependable and motivated, always ready to tackle challenges with efficiency and attention to detail. Knowledge of inventory management and safety protocols, coupled with skills in organization and physical stamina. Committed to ensuring smooth operations and timely stocking to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
Spanish Fork, UT
03.2025 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Followed up with customers to increase satisfaction with purchases and services.
Overnight Stocker and Receiver
Target
Orem, UT
08.2024 - 10.2024
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Customer Service Cashier
Victoria's Secret & PINK
Orem, UT
01.2023 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Customer Service Cashier
TJX Companies
Orem, UT
11.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Customer Service Cashier
TJX Companies
Goleta, CA
09.2022 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Education
High School Diploma -
Freedom Preporatory Academy
Provo, UT05.2022
Skills
- Merchandise handling
- Stock replenishment
- Order picking
- Shipping and receiving
- Loading and unloading
- Time management
- Self-motivated and independent
- Attention to detail
- Effective communication
- Verbal and written communication
- Organization and prioritization
- Relationship building
- Data entry
- Product knowledge
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Beauty Advisor
Ulta Beauty Inc.
03.2025 - Current
Overnight Stocker and Receiver
Target
08.2024 - 10.2024
Customer Service Cashier
Victoria's Secret & PINK
01.2023 - 04.2023
Customer Service Cashier
TJX Companies
11.2022 - 03.2023
Customer Service Cashier
TJX Companies
09.2022 - 12.2022
High School Diploma -
Freedom Preporatory Academy