Zechariah Vile
Cleveland,Tennessee
Summary
Developed leadership and operational management skills in fast-paced, customer-focused environment. Skilled in team coordination and conflict resolution, with focus on improving efficiency and service quality. Eager to transition into new field, leveraging these transferable skills to contribute effectively in different setting.
Overview
3
3
years of professional experience
Work History
Manager on Duty
TNT Fireworks
East Ridge, TN
12.2024 - Current
- Supervised daily operations ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Coordinated inventory management, maintaining optimal stock levels for seamless operations.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Associate (Cashier)
TNT Fireworks
East Ridge, TN
12.2022 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Processed returns and exchanges, adhering to company policies for customer satisfaction.
- Implemented best practices for cash handling, minimizing discrepancies during daily audits.
- Maintained organized merchandise displays, ensuring optimal presentation and stock availability.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Increased sales through effective up-selling and cross-selling techniques.
Education
High School Diploma -
Bradley Central High School
Bradley, TN05-2025
Skills
- Customer service focus
- Sales and marketing
- Staff management
- Goal oriented
- Training and mentoring
- Decision-making
- Task delegation
- Inventory oversight
- Conflict resolution
- Quality control
Accomplishments
I began at the bottom as a seasonal cashier, worked hard, learned about the products, handled customer relations both positive and negative ones, learned and applied policy and procedure, and showed that I could grow and excel in all areas that were required to move up the chain of responsibility. When I turned 18, I was promoted to Store Supervisor or Manager on Duty and was responsible for everything during the day from open to close when the store manager was not on.
Timeline
Manager on Duty
TNT Fireworks
12.2024 - Current
Sales Associate (Cashier)
TNT Fireworks
12.2022 - Current
High School Diploma -
Bradley Central High School