Zechriah Sokenu
Laurel,MD
Summary
Dynamic Intake/Benefits Specialist at Dubols Home Care with a proven track record in client support and employee training. Expert in Microsoft Office and system software maintenance, I streamlined benefit communications and enhanced operational efficiency, ensuring clients received optimal service and support. Committed to fostering a collaborative work environment and resolving complex issues effectively. I have a year of retail experience and was the cashier lead at Burlington Coat Factory.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intake/Benefits Specialist
Dubols Home Care
10.2024 - Current
- Assisted Clients in understanding benefits breakdowns for their medical insurance.
- Processed benefit applications and maintained accurate employee records.
- Responded to inquiries regarding benefits eligibility and coverage details.
- Collaborated with coding department to streamline onboarding benefit communications.
- Initiated and oversaw Authorization requests for clients
Cashier Team Lead
Burlington
08.2023 - Current
- Supervised cashier operations, ensuring efficient transaction processing and customer service excellence.
- Trained and mentored new cashiers on company policies and point-of-sale systems.
- Implemented inventory management practices to maintain stock levels and minimize discrepancies.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Diagnosed/Solved issues with consistently faulty checkout computer systems.
Education
No Degree - Engineering
Howard Community College
Columbia, MD12-2025
Skills
- System software maintenance
- Client support
- Employee Training / Management
- Advanced skills in Microsoft Office
Certification
- Matlab Training
- CompTIA A+
Timeline
Intake/Benefits Specialist
Dubols Home Care
10.2024 - Current
Cashier Team Lead
Burlington
08.2023 - Current
No Degree - Engineering
Howard Community College
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