Zedrick Abney
Boise,ID
Summary
Emphasis on customer service and relations, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Success Representative
Wells Fargo
09.2021 - Current
- Work with customers directly to manage client relationships, finances, and issues
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Facilitated effective communication between customers and internal departments to expedite issue resolution.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Good policy knowledge and ability to learn new regulations on the job
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
Warehouse Associate
Amazon
06.2021 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Correctional Officer
Idaho Department Of Corrections
06.2015 - 01.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Aviation Supply Specialist
United States Marine Corps
08.2008 - 08.2012
- Contributed to risk management efforts by identifying potential vulnerabilities within the supply chain process and developing mitigation strategies accordingly.
- Enhanced aviation supply efficiency by implementing inventory management systems and streamlining procurement processes.
- Oversaw shipping logistics, coordinating transport arrangements while monitoring costs and timeliness of deliveries.
- Resolved discrepancies in inventory records by conducting thorough investigations into possible causes and taking corrective actions as needed.
- Established solid relationships with vendors, fostering long-term partnerships that contributed to reliable supply availability.
- Implemented regular audits and quality control measures to maintain compliance with industry regulations and safety requirements.
Education
High School Diploma -
Pelion High School
Pelion, SC01.2008
Completed 42 College Level Credits Through The United States Marine Corps - Logistics And Materials Management
Arizona Western College
Yuma, AZCompleted 48 college credits through Arizona Western College for Logistics -
Completed a MEU (Marine Expeditionary Unit) in Hong Kong and Thailand -
Skills
- Feedback collection
- CRM Software
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Computer Proficiency
- Client Relations
- Documentation
- Follow-up skills
- Professional telephone demeanor
Accomplishments
Lean Six Sigma Certified
Additional Information
Experience prior to 2008 and references available upon request.
Capabilities Skills
- Ability to work in a team environment
- Provide quality customer service
- Provide leadership to diverse groups of people
- Conflict resolution skills
- Diverse work experience
- Extremely detail oriented
- Ability to manage high stress situations
- Extremely flexible in the work environment
- Takes initiative with new programs
Timeline
Customer Success Representative
Wells Fargo
09.2021 - Current
Warehouse Associate
Amazon
06.2021 - 09.2021
Correctional Officer
Idaho Department Of Corrections
06.2015 - 01.2021
Aviation Supply Specialist
United States Marine Corps
08.2008 - 08.2012
High School Diploma -
Pelion High School
Completed 42 College Level Credits Through The United States Marine Corps - Logistics And Materials Management
Arizona Western College