Zeenat Nooristani
Houston,TX
Summary
Proven track record in enhancing customer experiences and streamlining front-end operations, demonstrated during my tenure at LaQuinta Inn & Suites Tampa Central. Skilled in customer service and payment processing, I excel in multitasking and maintaining professionalism. Achieved significant improvements in guest satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Front Desk Assistant
LaQuinta Inn & Suites Tampa Central
07.2023 - 06.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Valet Cashier
Hilton Americas-Houston
05.2023 - 10.2023
- Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
- Ensured smooth operations by organizing and restocking cashier station with necessary supplies.
- Boosted revenue by upselling additional services and promotions to customers when appropriate.
- Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
Education
High School Diploma -
Onas Girls High School
Nangal Nooristan 12.2020
Skills
- Scheduling
- Data Entry
- Customer Service
- Payment Processing
Languages
Persian Pashto Hindi Urdu English
Elementary
Timeline
Front Desk Assistant
LaQuinta Inn & Suites Tampa Central
07.2023 - 06.2024
Valet Cashier
Hilton Americas-Houston
05.2023 - 10.2023
High School Diploma -
Onas Girls High School
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