Summary
Overview
Work History
Education
Skills
Timeline
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Zeffelene Smith

Chicago,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Sales Associate

Jewels Osco
10.2023 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Retail Sales Associate

Home Depot
02.2022 - 08.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Uber Driver

Uber Eats
05.2017 - 05.2022
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.

Education

High School Diploma -

Manley Career Academy
Chicago, IL
05.1997

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Goal-Oriented
  • Cash Register Operation
  • Stocking and Receiving
  • Cash Handling Accuracy
  • POS System Operation

Timeline

Sales Associate

Jewels Osco
10.2023 - 04.2024

Retail Sales Associate

Home Depot
02.2022 - 08.2023

Uber Driver

Uber Eats
05.2017 - 05.2022

High School Diploma -

Manley Career Academy

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Zeffelene Smith