Zeke Ruiz
Edinburg,Tx.
Summary
Skilled in patient services management with a strong focus on enhancing patient satisfaction and maintaining operational efficiency. Proven abilities in team leadership, problem-solving, and strategic planning have resulted in improved workflow processes. Demonstrated strengths include effective communication, relationship building, and empathetic patient care. Made significant impacts by streamlining administrative procedures and implementing innovative strategies for better health outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Manager of Food & Nutrition
Luby's Culinary Services
Edinburg, TX
06.2023 - Current
- Responsible for the Patient Dining Associate team of 40+ who build and deliver patient meals.
- Visit with patients regarding concerns about food and nutrition, and assist with connecting them with dietitians for further education.
- Hire, train, supervise, and evaluate staff performance in order to maintain high standards of quality patient care.
- Assist in developing policies and procedures related to patient experience standards.
- Cultivate positive relationships with patients to help the facility meet satisfaction scores and patients obtain the best possible care.
- Partner with hospital staff to taste-test patient meals for feedback to improve the patient experience.
- Partner and network with nurses, physicians, and dietitians to assist patients in meeting nutritional needs.
Patient Experience Coordinator
DHR Hospital
Edinburg, TX
09.2022 - 06.2023
- Provided guidance and support to front-line staff in responding to challenging situations involving patients or their families.
- Facilitated discussions between healthcare teams regarding ways to enhance the quality of care provided.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Coordinated patient experience initiatives to ensure that patients received the highest quality of care.
- Explained policies, procedures and services to patients.
Shop Manager
Michael Kors
McAllen, Tx
11.2021 - 08.2022
- As shop manager at Macys I was in charge of four major Michael Kors departments: Accessories, Ladies Shoes, Mens and Womens apparel
- Tasked with creating events to promote and drive the brand
- Develop trusting relationships with customers to make personal connections
- Community outreach to network and acquire new customers
- Collaborate with local businesses
- Maintain social media presence
- Educate and train colleagues on product knowledge
- Responsible for visual and presentation of MK departments
- Partnered with management to maintain adequate staffing to meet objectives
Executive Personal Stylist
Macys
McAllen, Tx
02.2019 - 11.2021
- Sales
- Personal styling
- Create events to promote and increase sales
- Community outreach and network to acquire new customers
- Corporate sales
- Wedding gift registry
- Maintain social media presence for the store
Medical Biller
Doctors Hospital at Renaissance
Edinburg, Tx
10.2017 - 02.2019
- Data entry
- Record keeping, fax and filing
- Verify insurance
- Resolve insurance claims/denials
- Customer service
- Payments
Education
Bachelor of Science - Health Administration
The College of Health Care Professions
TXAssociate of Science - Health And Medical Administrative Services
The College of Health Care Professions
TX05-2018
Skills
- Healthcare
- Patient satisfaction
- Patient relations
- HIPAA compliance
- Program development participation
- Effective written and verbal communication
- Math skills and analytics
- New staff training
- Bilingual
Certification
- Learn2Serve Texas Food Manager Certification Program
Languages
Spanish
Professional
Timeline
Patient Services Manager of Food & Nutrition
Luby's Culinary Services
06.2023 - Current
Patient Experience Coordinator
DHR Hospital
09.2022 - 06.2023
Shop Manager
Michael Kors
11.2021 - 08.2022
Executive Personal Stylist
Macys
02.2019 - 11.2021
Medical Biller
Doctors Hospital at Renaissance
10.2017 - 02.2019
Bachelor of Science - Health Administration
The College of Health Care Professions
Associate of Science - Health And Medical Administrative Services
The College of Health Care Professions
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