Zella Aiwad Oghli
Fresno,CA
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Dennys Diner
10.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Psychology
Clovis Community College
Clovis, CA05-2026
High School Diploma -
Penn Foster High School
Scranton, PA05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Menu memorization
- High volume dining
- Quality control
- Supply restocking
- Allergy awareness
- Tableside etiquette
- Guest seating
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
Arabic
Full Professional
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Server
Dennys Diner
10.2021 - Current
Bachelor of Science - Psychology
Clovis Community College
High School Diploma -
Penn Foster High School
Similar Profiles
Russell FairbanksRussell Fairbanks
Host at Dennys DinerHost at Dennys Diner
Jaedaliz Santiago-RiveraJaedaliz Santiago-Rivera
Hostess/Server at Dennys DinerHostess/Server at Dennys Diner
Liberti BrownLiberti Brown
Food and Beverage Server at Dennys DinerFood and Beverage Server at Dennys Diner
JOSEPH M MORAJOSEPH M MORA
Executive Administrative Assistant at MORAMAX, Inc. Accounting and Human Resource Mgmt.Executive Administrative Assistant at MORAMAX, Inc. Accounting and Human Resource Mgmt.
May MoraMay Mora
Medical Assistant at United Health CentersMedical Assistant at United Health Centers