Summary
Overview
Work History
Education
Skills
Timeline
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Zellauteena Jones

Cleveland,OH

Summary

Ambitious and reliable professional with eight years of teaching, social work, and administrative skills paired with a Bachelor’s of Psychology degree. Proven ability to multitask, excel in difficult situations, and provide a high level of service to employees and those connected to them. Seeking the Product Owner, Employee Experience position with Pinterest by carefully designing impactful solutions for employees.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Nvent
11.2022 - Current
  • Maintained international accounts via customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with product management teams to acquire knowledge of the high-quality products that met customer needs.
  • Fostered a culture of continuous improvement through regular retrospective meetings with both customers and colleagues through cross functional collaboration.

Teen Program Coordinator

Rainey Institute
06.2014 - 02.2020
  • Maintained positive relationships with students, student employees, staff, and administration.
  • Developed new employee orientation programs to build excitement around employment, followed by team building exercises.
  • Conducted weekly meetings and 1-on1's with employees to gain an understanding of functionality of their job and any concerns they may have had.
  • Evaluated resumes, interviewed, and conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Facilitated communication between administrative team and stakeholders, ensuring clear understanding of requirements and expectations for grant use.

Child Protection Specialist

Cuyahoga County Children & Family Services
11.2019 - 02.2020
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Developed plans to strengthen the relationship between families and the county.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.

Paraprofessional

North Coast Academy Via PSI
09.2016 - 05.2019
  • Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
  • Followed up with families about resolved issues to maintain high standards of service.
  • Collaborated with staff members to enhance family experiences and exceed team goals through effective satisfaction rates.
  • Effective liaison between families and internal departments.
  • Initiated and spearheaded planning to implement an annual trip for the 8th grade class which is still being utilized.

Education

Bachelor of Arts - Psychology

Cleveland State University
OH
12.2018

Associate of Arts - Science

Lakeland Community College
Willoughby, OH
12.2016

Skills

  • Efficient and Detail-Oriented
  • Calm and Patient Demeanor
  • Effective Communication
  • Relationship Building
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Leadership and Mentoring

Timeline

Customer Service Representative

Nvent
11.2022 - Current

Child Protection Specialist

Cuyahoga County Children & Family Services
11.2019 - 02.2020

Paraprofessional

North Coast Academy Via PSI
09.2016 - 05.2019

Teen Program Coordinator

Rainey Institute
06.2014 - 02.2020

Bachelor of Arts - Psychology

Cleveland State University

Associate of Arts - Science

Lakeland Community College

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Zellauteena Jones