Zenaida Moreno Romero
Egg Harbor,NJ
Summary
Dynamic professional with a strong background in customer service and social work, notably at PJ Buckets. Proven ability to enhance customer experiences through effective communication and cash handling. Recognized for patience and empathy in client interactions, consistently advocating for their needs while ensuring operational efficiency.
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
10
10
years of professional experience
Work History
Cashier
PJ Buckets
Ocean City, NJ
07.2024 - Current
- Processed customer transactions efficiently and accurately at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries, providing prompt and friendly service.
- Handled cash, credit, and electronic payments while ensuring accuracy in balancing registers.
- Collaborated with team members to ensure smooth operation during peak hours.
- Adhered to company policies regarding cash handling and safety procedures consistently.
- Adapted quickly to new technologies and systems for enhanced transaction processing efficiency.
Social Worker
Headstart Early Learning Centre
Atlantic City, NJ
12.2015 - 11.2017
- Conducted assessments to determine client needs and appropriate service interventions.
- Developed individualized care plans in collaboration with clients and support teams.
- Facilitated support groups, fostering communication and peer relationships among participants.
- Coordinated resources and services to enhance client access to community programs.
- Advocated for clients' rights and needs within various social service systems.
- Monitored client progress and adjusted interventions based on feedback and outcomes.
Education
High School Diploma -
Pleasantville High
Pleasantville, NJSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Cash handling
- Written and verbal communication
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
Timeline
Cashier
PJ Buckets
07.2024 - Current
Social Worker
Headstart Early Learning Centre
12.2015 - 11.2017
High School Diploma -
Pleasantville High