Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zenate Le

Baltimore,MD

Summary

Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, other employees, and management. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

4
4
years of professional experience

Work History

Shift Leader

Crumbl Cookies
10.2023 - Current
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.

Server

Quality Coverage Staffing
09.2023 - 10.2023
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Maintained flexible work schedule to meet event needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.

Nail Technician

Nail Luv
06.2020 - 10.2023
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Designed creative nail art designs and patterns.
  • Administered polishes, creams and cuticle oils.
  • Assisted customers in selecting and applying appropriate nail colors.

Education

Bachelor of Arts - Criminology

Arkansas State University - Jonesboro
Online Program
05.2025

Skills

  • Cool Under Pressure
  • Adaptable and Flexible
  • Organization and Time Management
  • Microsoft Office Suite
  • Task Prioritization
  • Creative Problem-Solving
  • Quality control assurance
  • Shift Paperwork Completion
  • Motivational Leadership

Languages

English
Native or Bilingual
French
Elementary
Vietnamese
Native or Bilingual

Timeline

Shift Leader

Crumbl Cookies
10.2023 - Current

Server

Quality Coverage Staffing
09.2023 - 10.2023

Nail Technician

Nail Luv
06.2020 - 10.2023

Bachelor of Arts - Criminology

Arkansas State University - Jonesboro

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