Zenobia Chambers
Charlotte,NC
Summary
Customer service professional with strong communication, problem-solving, and client-support skills. Organized, reliable, and focused on delivering high-quality service while contributing to team and company goals.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
Charlotte, NC
05.2025 - Current
- Process customer purchases accurately and efficiently using the POS system, while maintaining a friendly, helpful checkout experience.
- Provide customer service desk support, including processing returns, issuing refunds, resolving transaction issues, and answering customer inquiries.
- Perform returns and damaged claims processing by inspecting items, documenting damage, and completing claim-out procedures to maintain accurate inventory levels.
- Assist in the Electronics department by handling checkout, explaining product features, answering questions, and helping customers choose the right devices.
Home Educator & Administrator
Excellence College Prep
Charlotte, NC
09.2017 - Current
- Designed and implemented over 1,500 customized learning plans, improving comprehension and retention.
- Organized educational workshops and networking events, increasing parental involvement by 40%.
- Managed 100% of scheduling and progress tracking for a structured, effective learning environment.
- Utilized Microsoft Office (Word, Excel), and online tools to document and track learning milestones.
Therapeutic Care Coordinator
Tonya Campbell, Mental Health Counselor
Charlotte, NC
10.2023 - 06.2024
- Coordinated appointment scheduling for a caseload of 52 clients per week, reducing no-show rates by 91% through proactive follow-ups.
- Helped redesign and clarify the intake forms/process so clients could complete them more easily, and feel less overwhelmed.
- Performed follow-up communication with clients to confirm appointments, and facilitate rescheduling when required.
- Responded to client inquiries, offering detailed information on appointment logistics and available services.
ICQA Associate
Amazon SNC2
Huntersville, NC
07.2023 - 04.2024
- Conducted 4,000 weekly cycle counts to rectify inventory discrepancies, upholding accurate stock levels.
- Verified product details against documentation to maintain consistent inventory quantity and quality.
- Reorganized storage areas to enhance space efficiency and material accessibility.
- Supported in resolving escalated ICQA process and procedure issues.
Stower
Amazon DLT6
Kernersville, NC
09.2022 - 04.2023
- Sorted products onto appropriate shelves using handheld scanners, consistently achieving 100% on-time shipment goals.
- Provided feedback on stowing practices to improve efficiency and effectiveness.
- Prepared packages for staging with diligent scanning and organization for prompt transfer to delivery personnel.
- Collaborated effectively with colleagues in a high-speed setting to meet collective performance objectives.
Customer Returns Processor
Amazon PHL7
Middletown, DE
09.2015 - 04.2022
- Processed customer returns data, ensuring 100% accuracy for transaction validation and inventory management.
- Restored and reconditioned products to guarantee quality and resale readiness.
- Addressed online customer inquiries by conducting thorough investigations to resolve discrepancies and improve satisfaction.
- Researched transaction discrepancies to implement corrective actions, mitigating potential account losses.
Education
Associate of Arts - History
Central Piedmont Community College
Charlotte, NC05-2027
Skills
- Customer Service
- Active Listening
- POS Transactions
- Returns & Claims Processing
- Problem-Solving
- Multitasking
- Microsoft Office
- CRM Software
- Data Entry
- Time Management
Accomplishments
- Excellence in Client Engagement Award
- Customer Service Experience Certificate
- Employee of the Month (2x) - Tonya Campbell, Dec 2023 & Mar 2024
- Ranked in the top 10% of employees across three distinct Amazon roles for consistently high-quality work and productivity
Timeline
Cashier
Walmart
05.2025 - Current
Therapeutic Care Coordinator
Tonya Campbell, Mental Health Counselor
10.2023 - 06.2024
ICQA Associate
Amazon SNC2
07.2023 - 04.2024
Stower
Amazon DLT6
09.2022 - 04.2023
Home Educator & Administrator
Excellence College Prep
09.2017 - Current
Customer Returns Processor
Amazon PHL7
09.2015 - 04.2022
Associate of Arts - History
Central Piedmont Community College