Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zenswayla Eberhardt

Chattanooga,TN

Summary

Knowledgeable and dedicated customer service professional with extensive experience Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Home Depot
Chattanooga, TN
03.2022 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at the point of sale.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments, and issue receipts.

Guest Advocate

Target
Chattanooga, TN
11.2021 - 01.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.

Fitting Room Associate

Walmart
Signal Mountain, TN
11.2020 - 11.2021
  • Cleaned and maintained fitting rooms regularly.
  • Collected discarded merchandise, sorted and returned to display racks.
  • Welcomed each customer to fitting room with warm smile and kind words.
  • Offered help to customers and brought alternative sizes.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Monitored customers for signs of theft.
  • Led customers to right aisles and shelves to provide information on available clothing items and accessories.
  • Repackaged and tagged returned items for sales floor.
  • Reduced theft by limiting number of items that each customer took into fitting rooms.
  • Answered customer telephone calls to provide information about store policies and available merchandise.
  • Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.

Patient & Family Support Team

Erlanger East Hospital
Chattanooga, TN
05.2021 - 07.2021
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Entered customer data into the room system and updated information whenever patrons changed rooms.
  • Answered calls, addressed customer inquiries, solved problems and provided product information.

Team Member

Krystal
Chattanooga, TN
02.2020 - 02.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Balanced cash drawer at beginning and close of shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Sandwich Artist

SUBWAY®Restaurants
Collegedale, TN
08.2019 - 03.2020
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operate cash register to process customer payments.
  • Performed serving, cleaning, and stocking to high standards and provide excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used, and leftover.
  • Counted safe boxes an opened and closed the store

Party Host

Air Bounce Party & Play
Hixson, TN
02.2018 - 02.2020
  • Decorated and set tables by party themes and age groups.
  • Planned parties according to customer specifications.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Took information about guests' party size, led to seating, and offered menus
  • Followed posted height and age restrictions and denied access to attractions for guests under minimum requirements.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Cleaned Bounce houses and attractions to reduce the spread of germs and bacteria.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, and enforcing rules and safety policies.
  • Assisted guests with transactions for bounce houses and attractions to facilitate fun and exciting experiences.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks.

Education

High School Diploma -

Stem School Chattanooga
Chattanooga, TN
05.2022

Skills

  • Telephone Reception
  • Basic Math Functions
  • Cash Register Operation
  • Stockroom Management
  • Fitting Room Oversight
  • Performing Needs Assessments
  • Customer Complaint Resolution
  • Credits and Refunds
  • Collaboration
  • Flexible and Adaptable
  • Customer Service
  • Responsible

Timeline

Customer Service Cashier

Home Depot
03.2022 - Current

Guest Advocate

Target
11.2021 - 01.2022

Patient & Family Support Team

Erlanger East Hospital
05.2021 - 07.2021

Fitting Room Associate

Walmart
11.2020 - 11.2021

Team Member

Krystal
02.2020 - 02.2021

Sandwich Artist

SUBWAY®Restaurants
08.2019 - 03.2020

Party Host

Air Bounce Party & Play
02.2018 - 02.2020

High School Diploma -

Stem School Chattanooga

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Zenswayla Eberhardt