Zephaney Tovar
Orland,CA
Summary
Organized & dependable candidate Successful in managing multiple priorities. Willingness to take on added responsibilities to meet team goals. Detail-oriented with a robust background in customer service and administration. Always striving to do better.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist/Receptionist
Sunique International
Carrollton, TX
10.2024 - 11.2025
- Manage all social media platforms. (posting content to bring in new clients
- Taking payments from clients.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Support sales representatives by preparing and entering quotes accurately into system
- worked with sales representatives. (cold calling, follow-ups)
Onsite Recruiter
United Personnel Staffing
Plano, TX
05.2024 - 10.2024
- Coordinated recruitment efforts for onsite staffing needs across various client locations.
- Conducted candidate interviews, assessing qualifications and cultural fit for multiple roles.
- Managed candidate pipelines using applicant tracking systems to streamline hiring processes.
- Collaborated with hiring managers to define job requirements and develop effective job postings.
- Facilitated onboarding processes, ensuring a smooth transition for new hires into client organizations.
- Managed job postings across various platforms to maximize visibility and attract diverse pools of applicants.
Assistant Manager/ Customer Service
EDC Moving Systems
Carrollton, TX
09.2021 - 09.2023
- Provided Exceptional support to management, assisting in daily operations and decision- making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale
- Collected on invoices billed to customers
- Accountable for ordering supplies for office
- Make sure everything in office was organized.
- Worked with dispatching & scheduling orders.
Cashier Team Lead
Party City
Lewisville, TX
06.2020 - 12.2020
- Developed staff schedules to optimize coverage during peak business hours.
- Monitored inventory levels and coordinated restocking of merchandise displayed at registers.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Tovar's Paint Body & Collision
Dallas, TX
05.2019 - 08.2019
- Accountable for issuing invoices.
- Scheduling and following up with parts coming in.
- Answering phone calls
Education
High School Diploma -
Creekview Hight School
Carrollton, TXSkills
- Data Entry
- Computer Skills
- Administrative Skills
- Microsoft Excel
- Microsoft Outlook
- File Management
- Bilingual
- Customer service
- Quickbooks Skills
- Scheduling
- Payment processing
- Multitasking and organization
Timeline
Customer Support Specialist/Receptionist
Sunique International
10.2024 - 11.2025
Onsite Recruiter
United Personnel Staffing
05.2024 - 10.2024
Assistant Manager/ Customer Service
EDC Moving Systems
09.2021 - 09.2023
Cashier Team Lead
Party City
06.2020 - 12.2020
Customer Service Representative
Tovar's Paint Body & Collision
05.2019 - 08.2019
High School Diploma -
Creekview Hight School