Zerasha-Rashan Carden
Pahoa,HI
Summary
With a bit of a track record at Malama Market, I've had some experience in customer service and stock rotation, enhancing shopping experiences through meticulous attention to detail and effective teamwork. My background spans from retail to agriculture, showcasing versatility and a commitment to excellence, significantly boosting customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Grocery Clerk
Malama Market
02.2023 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with a positive experience.
- Used pallet jacks and hand trucks to move merchandise to the sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
Courtesy Clerk
Malama Market
02.2023 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of the store and loaded items into vehicles.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to the correct store locations and restocked shelves.
- Collected more than 20-35 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Orchid Farm Hand
N/A
07.2019 - 08.2019
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Maintained high standard of organization and cleanliness of store premises.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.
- Processed customer orders accurately and efficiently, contributing to increased sales revenue.
- Nurtured flowers to maintain quality and promote longevity.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Farm Hand
Family Members
05.2013 - 07.2016
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
- Enhanced farm safety by implementing updated protocols, reducing the occurrence of accidents and injuries on the farm.
- Monitored weather forecasts to plan work schedules, minimizing disruption from adverse weather conditions.
- Managed composting operations to recycle farm waste into valuable fertilizer, enriching soil quality.
- Coordinated with local markets to sell farm produce, expanding the farm's reach and customer base.
- Harvested crops at peak ripeness, ensuring the highest quality produce for the market.
Education
Associate of Arts - Autobody And Collision Repair
Hawaii Community College
Hilo, HI05.2023
High School Diploma -
Kua O Ka La
Pahoa, HI05.2019
Skills
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Product stocking
- Workplace Safety
- Stock Rotation
- Cleaning and sanitation
- Heavy Lifting
- Customer Service-Oriented
- Written and oral communication
Comic book Collector
I've been a Comic Book Collector for a little while. It started with my dad and then I started my own! I have books from bronze to silver-aged comic books! Some people think it is a waste of time but the investment and stories are the reason why I still collect them and read them!
Timeline
Grocery Clerk
Malama Market
02.2023 - Current
Courtesy Clerk
Malama Market
02.2023 - Current
Orchid Farm Hand
N/A
07.2019 - 08.2019
Farm Hand
Family Members
05.2013 - 07.2016
Associate of Arts - Autobody And Collision Repair
Hawaii Community College
High School Diploma -
Kua O Ka La