Zeynep Hulagu
Deer Park,NY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Valero Gas Station
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Server
Hal's Ice Cream
03.2019 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Arts - Psychology
Suffolk County Community College
Selden, NY05.2021
Bachelor of Arts - Psychology
SUNY Stony Brook
Stony Brook, NY08.2024
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Payment Processing
- POS system operations
- ID Verification
- Liquor regulations and compliance
- Reliable and Responsible
Languages
Turkish
Native or Bilingual
Certification
QPR For Suicide Prevention Training
Timeline
Cashier
Valero Gas Station
04.2024 - Current
Server
Hal's Ice Cream
03.2019 - 10.2023
Associate of Arts - Psychology
Suffolk County Community College
Bachelor of Arts - Psychology
SUNY Stony Brook
QPR For Suicide Prevention Training