Summary
Overview
Work History
Education
Skills
Languages
hobbies
Timeline
Generic

Zeynep Serce

North Fort Myers

Summary

Experienced, trilingual banking and human resources manager. Since I moved to a new country, I would like to consider other job positions in proportion to my skills.

Overview

25
25
years of professional experience

Work History

Human Resources Manager

Yigit Accumulator Inc.
04.2016 - 09.2022
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Branch Manager

T. Garanti Bank Inc.
02.1998 - 08.2015
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Education

Master of Science - Political Sociology

School of Advanced Studies in Social Sciences
Paris, FR

BBA - Political Science And Government

Marmara University
Istanbul
06.1997

High School Diploma -

Bahcelievler Deneme High School
Ankara
05.1990

Skills

  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Coaching and Mentoring
  • Client Relationship Management
  • Staff recruitment
  • Staff Training
  • Interviewing and Hiring
  • Performance Review

Languages

Turkish
Native or Bilingual
French
Professional Working
English
Limited Working

hobbies

I am a Turkish Tile Art artist. I have been performing this art for 9 years. Additionally, I love watching movies, opera and ballet. And i love reading.

Timeline

Human Resources Manager

Yigit Accumulator Inc.
04.2016 - 09.2022

Branch Manager

T. Garanti Bank Inc.
02.1998 - 08.2015

Master of Science - Political Sociology

School of Advanced Studies in Social Sciences

BBA - Political Science And Government

Marmara University

High School Diploma -

Bahcelievler Deneme High School

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Zeynep Serce