Zhaliza Fernandez
Socorro,NM
Summary
Proven track record in enhancing customer experiences and boosting repeat business as a Cashier at Burger King, demonstrating exceptional customer service and cash handling skills. Excelled in maintaining pristine environments at Finley Gym, showcasing a strong work ethic and empathy. Achieved significant improvements in facility cleanliness and customer satisfaction.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Cashier
Burguer King
01.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Janitor
Finley Gym
06.2023 - 08.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Education
New Mexico Connections Academy
Santa Fe, NM 08.2022 - 05.2026
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Cash Handling
Order Taking
Timeline
Cashier
Burguer King
01.2024 - 07.2024
Janitor
Finley Gym
06.2023 - 08.2023
New Mexico Connections Academy
08.2022 - 05.2026
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