Zhane’ Davis
Macon,GA
Summary
Dynamic professional with a proven track record at RNR Tire Express, excelling in customer service and relationship building. Adept at cash handling and conflict resolution, I consistently foster customer loyalty and satisfaction. My strong teamwork and problem-solving skills drive operational success and enhance the overall customer experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
RNR Tire Express
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager of Operations
Lofts at Capricorn
01.2023 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Community Manager
C Residential
01.2022 - 02.2025
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
PCA
Courageous Home Healthcare
03.2007 - 03.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Representative
Wood Spring Suite Hotel
03.2012 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master Of International Business Management - Business
Middle Georgia State University
Macon, GA05.2023
High School Diploma -
Central High School
Macon Ga05.2007
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Conflict resolution
- Customer needs assessment
- Meeting deadlines
- Professional demeanor
- Payment processing
Certification
CPR, first aid, aed, notary, fair housing training,
Timeline
Sales Associate
RNR Tire Express
03.2025 - Current
Assistant Manager of Operations
Lofts at Capricorn
01.2023 - Current
Community Manager
C Residential
01.2022 - 02.2025
Customer Service Representative
Wood Spring Suite Hotel
03.2012 - 03.2020
PCA
Courageous Home Healthcare
03.2007 - 03.2023
Master Of International Business Management - Business
Middle Georgia State University
High School Diploma -
Central High School
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