Summary
Overview
Work History
Education
Skills
Websites
Certification
Competencies
Personal Information
Timeline
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Zhane Irving

Raleigh,NC

Summary

Experienced Sales Representative and Supervisor with a successful track record at AT&T for 2 years. Demonstrated expertise in driving sales growth, leading high-performance teams, and delivering exceptional customer service. Proven ability to analyze market trends, develop strategic sales plans, and manage day-to-day operations to achieve organizational goals. Adept at mentoring staff, handling complex customer inquiries, and implementing effective sales strategies to boost performance. Committed to fostering a collaborative team environment and exceeding sales targets through innovative approaches and strong leadership.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

AT&T
Homestead, FL
11.2022 - 02.2024
  • Assists customers with the purchase of Company products and services, features, accessories and bill payments
  • Answers inbound calls and assists sales representatives
  • Processes paperwork and performs other duties as assigned by management
  • May sell all products and services offered by the Company
  • Responsible for ordering, shipping, receiving, organizing, and merchandising inventory
  • Perform monthly inventory audits and reconcile discrepancies
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Diploma -

Cornwall College
Jamaica
07.2017

Associate - Arts

University of South Carolina Salkehatchie
Allendale, SC
05.2022

Bachelor's degree - Exercise Science

Shaw University
Raleigh, NC
09.2024

Skills

  • Customer Service
  • POS System
  • Cash Handling
  • Microsoft Office
  • Data Entry
  • Project Management
  • Learning Technology
  • Curriculum Development
  • Basic math
  • Management
  • Communication
  • Multi-tasking
  • Typing between 25-35 WPM
  • Multi-tasking strength
  • Problem-Solving
  • Reliable and punctual
  • Time Management
  • Teamwork and Collaboration
  • Cash Register Operation
  • Cash Handling Accuracy
  • Conflict Resolution
  • Store Opening and Closing
  • Sales expertise
  • Customer Needs Assessment
  • Sales Strategies
  • Product Sales

Certification

Non-CDL Class C

Competencies

  • Fully competent in Microsoft Office, Internet, Chat, Email and CRM systems.
  • Typing between 25-35 WPM

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Sales Associate

AT&T
11.2022 - 02.2024

Diploma -

Cornwall College

Associate - Arts

University of South Carolina Salkehatchie

Bachelor's degree - Exercise Science

Shaw University
Zhane Irving