Zhara Wood
Spring
Summary
Friendly and personable with a passion for creating exceptional guest experiences. Possesses strong communication skills and a keen understanding of customer service principles, along with proficiency in problem-solving and conflict resolution. Committed to enhancing guest satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
CAVA
07.2022 - Current
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Optimized inventory management processes resulting in decreased waste levels while maintaining adequate stock levels to meet guests'' needs.
- Resolved guest complaints promptly, demonstrating problem-solving skills and commitment to customer satisfaction.
Host/Phones
Smashed Clay Co.
02.2022 - 05.2022
- Helped customers check-in/out, find their pieces, glaze pieces if needed
- Head of Phone Operations; I called customers back and helped them solve problems or answer questions
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Caregiver
Jogoo Healthcare
07.2021 - 10.2021
- Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Provided the client with communication assistance, typing their correspondence or obtaining information for them
- Performed healthcare-related tasks, such as monitoring vital signs and medication
Education
High School Diploma -
Klein Cain High School
Spring, TX06.2021
Skills
- Exceptional communication
- Hospitality and service industry background
- Guest complaint resolution
- Team member development
- Basic data entry
Certification
Pharmacy Technician Trainee
Languages
Spanish
Professional Working
Timeline
Guest Experience Manager
CAVA
07.2022 - Current
Host/Phones
Smashed Clay Co.
02.2022 - 05.2022
Caregiver
Jogoo Healthcare
07.2021 - 10.2021
High School Diploma -
Klein Cain High School
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