Zharia James
Groveport ,OH
Summary
Dynamic Store Manager with a proven track record at Footlocker, adept at conflict resolution and goal setting. Successfully enhanced store presentation and operational efficiency, empowering associates through effective delegation and training. Skilled in forecasting and financial accuracy, driving business success while fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Footlocker, Kids Footlocker
Columbus, OH
12.2021 - Current
- Managed customer issues efficiently while maintaining composure in challenging scenarios.
- Directed talent acquisition efforts while fostering professional development across all associates.
- Implemented tactics for improving both store presentation and business insights. Developed a business acumen by understanding the strengths and challenges in each field of business.
- Empowering others to take part in our work by delegating tasks to ensure or environment remains productive.
Assistant Manager
Footlocker, Kids Footlocker
Charleston, WV
10.2020 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment. Trained and developed all associates hired.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Receiving, verifying and processing all shipments. Auditory counts, visual merchandising and using all KPI systems to increase the success of our business.
Cashier
Footlocker
Charleston, WV
05.2019 - 10.2020
- Ensured immediate attention to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Executed financial transactions flawlessly using various payment methods.
- Built relationships with customers to encourage repeat business.
Education
Political Science And Government
Marshall University
Huntington, WVSkills
- Goal Setting
- Forecasting
- Listening
- Negotiating
- Facilitator
- Conflict Resolution
Accomplishments
- Broke record for most money made at my KFL Huntington location in a day and week. Daily volume record was 16,000 and we finished with 20,000. Our weekly volume record was 45,000 and we finished the week with 54,000. Most rewarding record to break because my team broke both records in the same week, and our volume was only 700,000 yearly.
Timeline
Store Manager
Footlocker, Kids Footlocker
12.2021 - Current
Assistant Manager
Footlocker, Kids Footlocker
10.2020 - 11.2021
Cashier
Footlocker
05.2019 - 10.2020
Political Science And Government
Marshall University