Zharia Rivers
Customer Service
Denver,CO
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
Anthem
Denver, CO
08.2019 - Current
- Retrieved customer feedback in order to exceed customer satisfaction goals 80% and higher.
- Provided primary customer support to customers in fast-paced environment.
- Assisted customers with billing, enrollment, medical claims, and special order requests.
Warehouse Associate
5Logistics
Denver, CO
04.2019 - 08.2019
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Loaded truck containers for shipment.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Warehouse Associate
Amazon
Aurora, CO
10.2017 - 02.2019
- Wrapped pallets in shrink wrap prior to loading.
- Transported inventory to packers using forklift.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Cashier
Walmart
Centennial, CO
04.2017 - 09.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in display areas.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO 08.2013 - 05.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Order fulfillment
Complaint resolution
Stock management
Money handling abilities
Shipping procedures understanding
Creative problem solving
Professional telephone demeanor
Lifts up to 50 pounds
Heavy equipment operations
Timeline
Customer Service Representative
Anthem
08.2019 - Current
Warehouse Associate
5Logistics
04.2019 - 08.2019
Warehouse Associate
Amazon
10.2017 - 02.2019
Cashier
Walmart
04.2017 - 09.2017
High School Diploma -
Smoky Hill High School
08.2013 - 05.2017