Zharia Rivers
Customer Service
Denver,CO
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
Anthem
Denver, CO
08.2019 - Current
- Retrieved customer feedback in order to exceed customer satisfaction goals 80% and higher.
- Provided primary customer support to customers in fast-paced environment.
- Assisted customers with billing, enrollment, medical claims, and special order requests.
Warehouse Associate
5Logistics
Denver, CO
04.2019 - 08.2019
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Loaded truck containers for shipment.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Warehouse Associate
Amazon
Aurora, CO
10.2017 - 02.2019
- Wrapped pallets in shrink wrap prior to loading.
- Transported inventory to packers using forklift.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Cashier
Walmart
Centennial, CO
04.2017 - 09.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in display areas.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO 08.2013 - 05.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Order fulfillment
Timeline
Customer Service Representative
Anthem
08.2019 - Current
Warehouse Associate
5Logistics
04.2019 - 08.2019
Warehouse Associate
Amazon
10.2017 - 02.2019
Cashier
Walmart
04.2017 - 09.2017
High School Diploma -
Smoky Hill High School
08.2013 - 05.2017