Zhila Ashokouh
Draper,UT
Summary
Accomplished Pharmacy Technician and Customer Service Manager at Walmart, adept in workflow optimization and team collaboration. Elevated patient satisfaction and reduced complaints through strategic problem-solving and effective communication. Skilled in medication dispensing and fostering positive customer relationships, significantly enhancing pharmacy productivity and support department operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
07.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records. Detail-oriented Typist with a consistent typing speed of 80 WPM .
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Support Manager
Walmart
05.2019 - 04.2023
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Coached employees through day-to-day work and complex problems.
Customer Service Manager
Walmart
06.2016 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
No Degree - Health And Sience
Salt Lake Community College
Salt Lake City, UT03-2025
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Processing payments
- Interpreting and processing medication orders
- Medicare and medicaid process
- New hire onboarding
- Ordering and stocking medications
- Resolving customer issues
- Data entry
- Cash register operations
- Team coordination
- Relationship building
- Resolving complaints
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
Persian
Native or Bilingual
Timeline
Pharmacy Technician
Walmart
07.2022 - Current
Support Manager
Walmart
05.2019 - 04.2023
Customer Service Manager
Walmart
06.2016 - 04.2019
No Degree - Health And Sience
Salt Lake Community College
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