Zhontay Brown
Webster
Summary
Adept in leveraging problem-solving skills and a strong foundation in team collaboration and innovative solutions. Proven track record in enhancing customer service and inventory management, as demonstrated in previous roles with significant improvements in customer satisfaction rates and operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Lead
Walgreens
09.2022 - 02.2025
- Managed customer inquiries and complaints with a 95% satisfaction rate.
- Collaborating with team members to ensure smooth store operations
- Utilizing innovative problem-solving skills to resolve customer-related issues swiftly
- Enhancing store's reputation by providing exceptional customer service
- Played a key role in team collaboration, ensuring seamless store operations
- Maintained high stamina, standing/walking for extended periods.
- Managed vendor interactions for shipment and receipt of goods.
- Mentored new hires, enhancing team performance and service quality
Assistant Manager
7-11 Store
04.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Organized and sanitized shelves and coolers to enhance customer experience.
Cashier
Mcdonalds
02.2020 - 05.2021
- Efficiently handled cash transactions, ensuring accuracy
- Boosted customer satisfaction through friendly, prompt service
- Utilized problem-solving abilities to swiftly resolve customer complaints
- Contributed to sales growth by strategically upselling promotional items
- Decreased cash discrepancies via meticulous cash handling
Education
High school - undefined
Norman High school
Norman, Oklahoma05.2022
Skills
- Problem-solving
- Team collaboration
- Customer inquiries
- Inventory management
- Product availability
- Efficiency
- Quality control
- Time management
Timeline
Assistant Manager
7-11 Store
04.2023 - 10.2023
Shift Lead
Walgreens
09.2022 - 02.2025
Cashier
Mcdonalds
02.2020 - 05.2021
High school - undefined
Norman High school
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