Zia Shafi
Tony's Di Napoli
Bronx,NY
29
years of professional experience
Dedicated professional with a strong work ethic in the hospitality industry. Experienced in managing high-volume service environments while ensuring exceptional guest experiences and timely service delivery.
Work History
Server
18 Years 5 Months- Delivered exceptional customer service in high-volume restaurant environment.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Resolved customer complaints professionally to enhance dining experience and satisfaction.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
Sales Associate
5 Years 11 Months- Guided customers through vehicle selection process, enhancing overall satisfaction and engagement.
- Developed strong product knowledge to effectively address customer inquiries and objections.
- Collaborated with team members to streamline sales processes and improve customer experience.
- Assisted in managing inventory levels, ensuring optimal vehicle availability for sales opportunities.
Education
Associate of Science - Business Administration
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Timeline
Server
Tony's Di Napoli
03.2008 - CurrentRead More
Sales Associate
Universal City Nissan
01.1998 - 12.2003Read More
Dhaka City College
Associate of Science from Business Administration
Read More