Ziad Ayad

• Lead daily airport operations for Lufthansa, Austrian Airlines, and Swiss Airlines, managing up to four flights per shift.

• Perform gate operations, arrivals coordination, and check-in counter services, ensuring efficient passenger processing and on-time departures.

• Handle service desk and ticketing issues, including rebookings, fare adjustments, and customer inquiries with accuracy and professionalism.

• Provide leadership and support to team members under high-pressure situations, maintaining composure and ensuring compliance with airline and airport standards.

• Known for problem-solving under pressure, demonstrating initiative and confidence to resolve operational challenges quickly and effectively.

• Collaborated with colleagues to improve customer service processes and workflows.
• Trained new staff on service protocols and effective customer engagement techniques.
• Conducted follow-up communications to ensure customer satisfaction and retention.

• P.S. 144
  Dates: From – To
  • Take the students attendance, regulate their snack time, help them with homework, organize activities
  and games for them, and dismiss them
  • Developed and implemented engaging educational activities for students ages 6-12
  • Collaborated with teachers and parents to support student academic progress
  Summer Camp Assistant
  Community Center - Flushing, NY
  Summer 2021
  • Assisted in planning and executing daily camp activities for 30+ children
  • Supervised outdoor activities and ensured safety protocols were followed