Summary
Work History
Education
Skills
Timeline
Generic

Zianna Laffoon

Van Buren,AR

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Wendy's Fast Food. Proven ability to train and motivate staff while ensuring accurate cash handling and financial reporting. Recognized for problem-solving skills and maintaining a positive atmosphere, enhancing customer satisfaction and team performance.

Working in the Cannabis industry has always been a goal of mine since obtaining my medical card. I worked hard and work well alongside others. Im a quick learner and fast with my hands and can multitask well. I want to join the company and grow within Good Day as an employee. Im knowledgeable to an extent in the Cannabis industry but open to learning more.

Work History

Cashier Team Lead

Wendys Fast Food
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Sales Associate

Dollar General Market
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cleaning Assistant

Anitra Slate
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
  • Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
  • Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.

Education

Van Buren High Schoil
Van Buren, AR
05.2020

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Flexible schedule
  • Cash register operation
  • Cash handling expertise
  • Store opening and closing
  • Money handling
  • Cashier training
  • Product knowledge
  • Motivational skills
  • POS systems
  • Inventory management
  • POS system operation
  • POS system

Timeline

Cashier Team Lead

Wendys Fast Food

Sales Associate

Dollar General Market

Cleaning Assistant

Anitra Slate

Van Buren High Schoil

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Zianna Laffoon