Zillay Malik
Plano,TX
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution, committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Gioia Hairdressing Salon
Dallas, TX
04.2023 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Prioritized and organized tasks to efficiently accomplish service goals.
Host
Velvet Taco
Plano, TX
08.2022 - 04.2023
- Greeted guests and gathered information to seat groups.
- Answered telephone to provide dining information and take reservations.
- Completed closing duties by emptying trash, safeguarding alcohol, and polishing silverware.
- Accepted payments from guests for dine-in and take-out foods.
Manager
Brow Pros
Denton, TX
10.2021 - 08.2022
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented quality control measures to uphold company standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Recruited and trained new employees to meet job requirements.
Education
Associate of Arts - Psychology
Collin County Community College
Plano, TX12-2024
Bachelor of Arts - Psychology
Texas Woman's University
Denton, TXSkills
- Appointment scheduling
- Microsoft Word, Excel, PPT, etc
- Punctuality and reliability
- Verbal and written communication
- Multitasking and organization
- Data entry
- Project management
- Critical thinking
Timeline
Customer Service Representative
Gioia Hairdressing Salon
04.2023 - Current
Host
Velvet Taco
08.2022 - 04.2023
Manager
Brow Pros
10.2021 - 08.2022
Associate of Arts - Psychology
Collin County Community College
Bachelor of Arts - Psychology
Texas Woman's University
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