Zin Hla
Lilburn,GA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Panda Express. Excelled in cash handling and shift leadership, significantly improving staff engagement and goal achievement. Skilled in resolving customer complaints and fostering a service-focused environment. Demonstrates a strong balance of hard and soft skills, driving positive outcomes in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express
Tucker, GA
10.2023 - Current
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Evaluated employee performance, delivering individualized feedback and praise.
- Identified needs of customers promptly and efficiently.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coached team members to increase productivity and reduce workplace accidents.
Cashier
Kroger
Stone Mountain, GA
09.2021 - 09.2023
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers promptly and responded to questions.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Bachelor of Science - Biology
Georgia Gwinnett College
Lawrenceville, GA05-2027
Skills
- Customer service focus
- Cash handling
- Shift leadership
- Goal setting and tracking
- Staff engagement
Affiliations
- I enjoyed drawing, painting, and sculpting.
Timeline
Shift Leader
Panda Express
10.2023 - Current
Cashier
Kroger
09.2021 - 09.2023
Bachelor of Science - Biology
Georgia Gwinnett College
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