Zinash Gashaw Belayneh
Silver Spring,MD
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
trentaquatro roma
Roma, Italy
01.2023 - 07.2023
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Customer Support Specialist
fuggen international
Cassino,IT , Italy
05.2022 - 10.2022
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Prepared daily activity reports summarizing activities related to customer support requests.
Education
Bachelor of Arts - Business And Economics
University of Cassino And Southern Lazio
Italy, TX10-2022
Bachelor of Arts - Accounting And Finance
CPU Business And Information Technology College
Ethiopia08-2017
Skills
- Wine pairing
- Service Quality
- Table Setting
- Menu knowledge
- Order Taking
- Food presentation
- Information Security
- Account updating
- Paperwork Processing
- Appointment Scheduling
- Report Generation
Timeline
Restaurant Waiter
trentaquatro roma
01.2023 - 07.2023
Customer Support Specialist
fuggen international
05.2022 - 10.2022
Bachelor of Arts - Business And Economics
University of Cassino And Southern Lazio
Bachelor of Arts - Accounting And Finance
CPU Business And Information Technology College
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