Zinnia Hawthorn
Olympia,WA
Summary
Four years experience in food service, skills in customer service, team management, and efficient problem solving. Able to work in fast paced, stressful environments while keeping the team motivated and organized.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express
Olympia, WA
01.2023 - Current
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Maintained cleanliness and organization of the work area to uphold company standards.
Team Member
Panda Express
Vancouver, WA
12.2021 - 06.2022
- Utilized proper customer service skills to ensure guest satisfaction
Education
High School Diploma -
Mountain View High School
Vancouver, WA06-2022
Evergreen State College
Olympia, WASouth Puget Sound Community College
Olympia, WASkills
- Employee training
- Team building
- Customer service
- Conflict resolution
- Attention to detail
- Problem solving
Affiliations
- Beekeeping experience at Evergreen State College. Hands on experience with my own colony of Apis Mellifera. Learned about native pollinators and plants, and their roles in the ecosystem and how they work together.
- Woodworking experience at Evergreen State College. Learned to handle dangerous equipment properly, and meticulous attention to detail.
Timeline
Shift Leader
Panda Express
01.2023 - Current
Team Member
Panda Express
12.2021 - 06.2022
High School Diploma -
Mountain View High School
Evergreen State College
South Puget Sound Community College
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