Windows OS Support
Zinnoi Dyer
Summary
Adaptable IT Technician with hands-on experience delivering reliable end-user support, troubleshooting Windows systems, and sustaining mission-critical communications—including satellite and tactical signal equipment—in high-tempo environments. Proven ability to rapidly diagnose hardware, software, and connectivity issues; configure and maintain communications systems; and document solutions to improve uptime and user readiness. Overseas experience supporting operations and working alongside partner-nation teams and diverse equipment sets. Recognized for technical excellence, accountability, and calm performance under pressure, bringing disciplined, customer-focused support to civilian IT roles..
Overview
3
3
years of professional experience
Work History
IT Technician
Army
08.2022 - Current
- Diagnosed and resolved hardware and software issues for military personnel, ensuring operational readiness.
- Managed installation and configuration of network systems, enhancing communication efficiency across units.
- Provided technical support for various IT equipment, improving user satisfaction and system reliability.
- Assisted in maintaining cybersecurity protocols to protect sensitive military data from breaches.
- Operated and maintained communication equipment to ensure reliable signal support.
- Assisted in troubleshooting issues with radio and satellite systems to enhance operational effectiveness.
- Conducted routine inspections on communication devices, ensuring optimal performance and readiness.
- Collaborated with team members to implement training sessions on new technologies and procedures.
- Coordinated with leadership to improve workflow processes for signal support operations.
- Documented maintenance activities and repair actions to maintain accurate records of equipment status.
- Maintained high standards of readiness, performing preventive maintenance checks on all assigned vehicles and equipment regularly.
- Ensured uninterrupted power supply within the unit''s area of operations through installation, operation, and maintenance of generator sets.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Demonstrated adaptability under pressure while providing signal support for humanitarian aid missions in disaster-stricken areas.
- Improved operational readiness by providing technical assistance and training for local area networks.
- Enabled effective communication among command staff by setting up, configuring, and maintaining tactical satellite systems.
- Maximized system performance, troubleshooting complex network issues to restore connectivity quickly during critical situations.
- Streamlined data transmission capabilities by configuring routers, switches, and other networking devices according to mission requirements.
- Assisted in the successful execution of numerous training events, ensuring seamless integration of signal support elements into overall exercise scenarios.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Provided technical assistance to users of [Type] computer systems and [Type] networks.
- Supported mission objectives by designing and implementing custom communication packages tailored to specific operational needs.
- Configured and maintained network systems, ensuring optimal performance and security measures.
- Provided technical support for hardware and software issues, enhancing user satisfaction and efficiency.
- Conducted system diagnostics and troubleshooting, improving response time for IT incidents.
- Assisted in the implementation of cybersecurity protocols, reducing vulnerability to threats.
- Developed documentation for IT procedures, streamlining training processes for new staff members.
- Trained end-users on new technologies, fostering a culture of continuous learning and adaptation within the organization.
- Monitored system performance metrics, identifying areas for improvement and recommending solutions.
Education
High School Diploma -
Central High School
US Virgin Islands01-2021
Skills
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- System administration
- Signal intelligence
- Satellite communications
- Software installation
- Hardware maintenance
- Information security
- Tactical radio operations
- Network monitoring
Accomplishments
- Installed, configured, and maintained satellite and tactical communications systems, ensuring reliable voice/data connectivity during field operations and overseas missions.
- Performed preventative maintenance and fault isolation on communications equipment, improving system readiness and cutting equipment downtime.
• Resolved hardware/software and connectivity issues for 100,00+ users, restoring mission-critical communications with rapid turnaround in high-tempo environments.
• Diagnosed and repaired Windows endpoint issues (imaging, drivers, accounts, permissions, peripherals), reducing repeat problems.
• Served as the go-to technical troubleshooter for complex outages, consistently restoring service and minimizing operational downtime.
Software
Comsec/controlled equipment handling
Sattelite terminal configuration interfaces
Network Troubleshooting
TCP/IP Fundamentals
Microsoft 365 / Office
Radio Programming/config software
Encryption/ key loading workflows
Timeline
IT Technician
Army
08.2022 - Current
High School Diploma -
Central High School