ZIOMARA GUERRA
Houston
Summary
Experienced multifamily and commercial management professional with 10+ years of experience in operations, client relations, project coordination, and sales growth. Skilled in generating new accounts, pushing sales, preparing estimates, scheduling projects, supervising field work, and managing work orders through completion and close-out. Proven ability to build strong client relationships, increase revenue, and ensure high-quality service delivery
Overview
15
15
years of professional experience
Work History
Supervisor
Houston Apartments Services
Houston, TX
01.2020 - Current
- Generate and manage up to $150k in monthly sales revenue through client relations, estimating, and business development
- Prepare accurate project estimates, pricing proposals, and job scopes for customers
- Supervise job sites and crews to ensure projects are completed safely, efficiently, and on schedule
- Drive sales growth by identifying customer needs and providing tailored solutions
- Coordinate project timelines, materials, and workflow to improve productivity and customer satisfaction
- Maintain strong communication with clients, vendors, and team members throughout project execution
- Consistently exceed sales expectations while supporting daily operations and team performance
Supervisor
Three Amigos
Houston, TX
01.2018 - 01.2020
- Sales & Customer Service
- Team Supervision
- Scheduling & Coordination
- Closing Operations
- Work Order Management
- Staff Leadership
- Communication Skills
- Time Management
- Problem Solving
- Goal-Oriented Sales
- Customer Relations
- Multitasking
Supervisor
Quality Services Company
Houston, TX
01.2015 - 01.2017
- Create invoices and statements
- Supervise and close out jobs.
- Scheduling
Trusted Senior Specialist
Trusted Senior Specialist
01.2011 - 01.2013
- Made 200–300 outbound calls daily to senior clients regarding Medicare plan options
- Scheduled appointments for licensed insurance agents with prospective clients
- Explained basic Medicare information and answered customer questions professionally
- Maintained accurate call records and updated customer information in company systems
- Built rapport with seniors while providing excellent customer service
- Met daily and weekly appointment-setting goals in a fast-paced call center environment
Education
High School Diploma - undefined
Skills
Account management
Relationship building
Consultative selling
Strategic sales planning
Business development
Lead generation
Upselling and cross-selling
Revenue growth
Territory management
Contract negotiation
Closing sales
Client retention
Conflict Resolution
Networking
BILINGUAL
English, and Spanish
AWARDS
Sales Professional of the Year 2019, Sales Professional of the Year 2020, Sales Professional of the Year 2021
Timeline
Supervisor
Houston Apartments Services
01.2020 - Current
Supervisor
Three Amigos
01.2018 - 01.2020
Supervisor
Quality Services Company
01.2015 - 01.2017
Trusted Senior Specialist
Trusted Senior Specialist
01.2011 - 01.2013