Summary
Work History
Education
Skills
Certification
Timeline
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Zion Galloway

General Manager
Jacksonville,FL

Summary

I am a service-focused General Manager with multiple years of food industry experience. My dedication is to delivering positive customer experiences to promote loyalty and consistency. As a strong leader and the ability to problem solve, I'm driven to streamlining costs and promote organizational efficiency. The utilization of a forward-thinking approach drives business growth, in addition to, independent decision-making skills to positively impact company success. My ability to oversee all areas of operations affords me the capability of setting short and long-term goals, ensure employees have the necessary resources, and the foresight to anticipate challenges and opportunities.

Work History

General Manager

MTML INC ( Mcdonald's Franchisee )
12.2024 - Current
  • Launched a new Mcdonald's restaurant in December 2024.
  • Developing and implementing performance skills to drive accountability and provide continuous improvement across all departments.
  • Assembled and the current overseeing of a new management team.
  • Ongoing implementation of training programs for staff to improve performance and retention.
  • Maintaining a current Level II Location.
  • Sustaining profitability within labor and food controls.

General Manager

PROVERBS 10:17 LLC ( Mcdonald's Franchisee)
Orlando, FL
01.2024 - 11.2024
  • Established and maintained effective communication with employees to ensure efficient operations.
  • Lead all aspects of daily business operations, including budgeting for repairs, staffing, scheduling, inventory control, customer service, and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Monitored and identified areas for improvement regarding food cost, profits, and revenue generation.
  • Established relationships with community vendors and conducted various community outreach events to increase guest counts and sales of the store.
  • Resolved customer grievances swiftly while maintaining high standards of service and quality operations.
  • Set clear goals and incorporated incentives to motivate desired behaviors and foster positive relationships.
  • Maintained at an Level I Location.

Department Manager

PROVERBS 10:17 LLC ( Mcdonald's Franchisee)
Orlando, Florida
01.2023 - 01.2024
  • Lead and managed People department, ensuring all tasks were completed efficiently and timely.
  • Ensured labor and overtime targets were met.
  • Oversaw crew schedule and the hiring process.
  • Aided other departments, when needed.
  • Developed strategies to improve customer service and increase sales.
  • Coached and trained developing employees by providing guidance on department policies and procedures.

Shift Manager

Gilchrist Enterprise ( Mcdonald's Franchisee)
Orlando, FL
07.2021 - 01.2023
  • Managed daily cash operations and shift deposits through cash report.
  • Assisted employees accomplish tasks during peak time periods.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on positive interactions with customers to drive exceptional service.
  • Learned how to run shift operations and achieve targets.
  • Effectively managed conflict resolution through solution-based outcomes.

Crew Member & Trainer

Dewks Legacy ( Mcdonald's Franchisee)
Orlando, FL
09.2018 - 07.2021
  • Helped maintain restaurant lobby, front counter, and restrooms clean and organized for customers.
  • Became familiar and participated in ongoing training to continuously grow and promote advancement.
  • Assisted in reducing wait times by efficiently managing the distribution of customers orders.
  • Provided stellar customer service to promote loyalty and regular customer.
  • Specialized Guest Experience Leader.
  • Supported training on new crew members to better retention.

Education

Bachelor Of Science- Buisness Administration

Colorado Technical University
Colorado Springs, CO
06.2023 - Current

High School Diploma -

Apopka High School
555 Martin ST Apopka FL, 32712
08.2019 - 05.2023

Skills

  • Hiring
  • Onboarding and E-Verify
  • Business Administration
  • Quality Management
  • Operations Oversight
  • P&L Management
  • Sales
  • Leadership

Certification

  • Serv Safe Food Safety Certification
  • Mcdonald's Leadership Training (LT)
  • Department Manager (DM) Certificate
  • Bachelor Of Hambergerology (HU LGR)
  • Operations Technical Profession Level 2

Timeline

General Manager

MTML INC ( Mcdonald's Franchisee )
12.2024 - Current

General Manager

PROVERBS 10:17 LLC ( Mcdonald's Franchisee)
01.2024 - 11.2024

Bachelor Of Science- Buisness Administration

Colorado Technical University
06.2023 - Current

Department Manager

PROVERBS 10:17 LLC ( Mcdonald's Franchisee)
01.2023 - 01.2024

Shift Manager

Gilchrist Enterprise ( Mcdonald's Franchisee)
07.2021 - 01.2023

High School Diploma -

Apopka High School
08.2019 - 05.2023

Crew Member & Trainer

Dewks Legacy ( Mcdonald's Franchisee)
09.2018 - 07.2021

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Zion GallowayGeneral Manager