Zion Guck
Mimbres
Summary
Customer Service Professional experienced in delivering exceptional client support and enhancing customer satisfaction. Improved operational processes through strong communication and problem-solving capabilities while managing multiple tasks effectively. Demonstrated high productivity and efficiency in conflict resolution and customer relationship management.
Overview
4
4
years of professional experience
Work History
Senior Pharmacy Technician
Walgreen's Pharmacy
Silver City
10.2024 - Current
- Managed medication inventory and ensured accurate stock levels.
- Assisted pharmacists in preparing and dispensing prescriptions.
- Educated patients on medication usage and potential side effects.
- Operated pharmacy software to process prescriptions efficiently.
- Trained new technicians on pharmacy procedures and safety protocols.
- Ensured compliance with state and federal regulations related to pharmacy operations.
- Advised physicians about formulary options when prescribing certain drugs for their patients.
- Conducted daily inventory of pharmaceuticals and medical supplies.
Customer Service Representative
Family Dollar
Silver City
03.2024 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dishwasher
Log Cabin Cafe
Mimbres
03.2023 - 08.2023
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Carhop
Sonic
Silver City
03.2022 - 01.2023
- Welcomed customers at drive-in window, creating a positive first impression.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Prepared drinks, condiments, and food items to meet restaurant quality standards, ensuring customer satisfaction.
- Delivered food orders promptly and courteously, enhancing overall customer experience.
- Operated cash register accurately and efficiently to process customer payments.
Education
High School Diploma -
Homeschooled
Mimbres, New MexicoSkills
- Medication dispensing
- Prescription Processing
- Pharmacy software operation
- Product Knowledge
- Inventory Management
- Product Sales
- Customer Service
- Active Listening
Timeline
Senior Pharmacy Technician
Walgreen's Pharmacy
10.2024 - Current
Customer Service Representative
Family Dollar
03.2024 - 10.2024
Dishwasher
Log Cabin Cafe
03.2023 - 08.2023
Carhop
Sonic
03.2022 - 01.2023
High School Diploma -
Homeschooled